📌 Vacancy Fact Sheet
- Reference Number: VN-0769825
- Agency: Department of Veterans’ Affairs
- Job Title: Assistant Practice Manager
- Position Number: EXT-2026-0061
- Classification: APS Level 5
- Closing Date: Thursday 11 June 2026
- Job Type: Full-Time, Ongoing;Non-Ongoing
- Location: Townsville QLD
- Future Merit Locations: Various locations – ACT, Various locations – NSW,
- Salary: $95,440 – $99,461
- Office Arrangement: Flexible (We support a range of flexible work arrangements in)
About Department of Veterans’ Affairs
The Department of Veterans’ Affairs (DVA) exists to fulfil the nation’s duty to support our serving and ex-serving Australian Defence
Force members and their families. We do this through programs of care, compensation, commemoration, income and Defence
support services. Our aim is to enhance self-sufficiency, quality of life, financial wellbeing and community recognition for those we
support. DVA is both a policy and service delivery agency. We have strong relationships with Australian ex-service organisations,
Federal and State Government agencies and the veteran community. DVA’s vision is to honour veterans, and empower them and
their families to continue life after service, within a society that understands and values their military service and their ongoing
contribution to the community.
Duties
- Line manage administration support team members, including performance management
- feedback and identification of training needs
- Coordinate the region’s support team in the delivery of a professional, efficient and
- welcoming reception service. Monitor and ensure client customer service standards are met
- by the support team
- Manage complex client and operational issues escalated from regional staff
- Assist the PM in managing the human resource requirements across the region including
- recruitment, on-boarding, induction and off-boarding activities.
- Assist the PM in the management of corporate functions including property, security,
- operational resource requirements, travel and finance across the region.
- Monitor quality of work and conduct quality assurance activities for the support team. Assist
- in managing the operational compliance and audit framework. Undertake quality audits in the
- client management system. Coordinate the region’s reporting requirements including data
- analysis.
Eligibility / Notes
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to
- be employed in the Australian Public Service (APS).
- Any successful candidate external to DVA offered employment will be required to undergo a
- pre-engagement screening check, even if they have a security clearance. The screening
- check is conducted in accordance with the Australian Government Protective Security Policy
- Framework requirements.
- Any successful candidate will also be required to obtain and/or maintain, a baseline Vetting
- (AGSVA) security clearance as a minimum.
- Certificate IV equivalent qualification in office, practice and/or business management or
- similar field (desirable).
- Working with Children (WWC) and/or Vulnerable People Checks/Clearance must be
- obtained prior to commencing in the position.
How to Apply
Position Contact Karen Green, 07 4723 9155
Agency Recruitment Site https://dvajobs.nga.net.au/cp/index.cfm?event=jobs.home
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
Veterans’ Affairs (part of the Defence
Portfolio)
Vacancy