Director, IT Service Delivery – Department of the Prime Minister and Cabinet
📌 Vacancy Fact Sheet
- Reference Number: VN-0770003
- Agency: Department of the Prime Minister and Cabinet
- Job Title: Director, IT Service Delivery
- Position Number: PMC/2026/065
- Classification: Executive Level 2
- Closing Date: Sunday 21 June 2026
- Job Type: Full-Time, Ongoing;Non-Ongoing
- Location: Canberra ACT
- Future Merit Locations: Canberra
- Salary: $152,052 – $180,967
- Office Arrangement: On Site (Flexible working arrangements will be considered)
About Department of the Prime Minister and Cabinet
The Digital, Security and Workplace Operations Division (DSWOD) delivers critical services to the
Prime Minister, Cabinet, the Department, and portfolio agencies. The division is responsible for
ICT (including cyber security), physical security, business continuity, and property and facilities
management.
Role Purpose
The IT Service Delivery Director is responsible for leading the delivery, performance, and
continuous improvement of technology operational services. This role ensures ICT services are
reliable, efficient, and meet agreed service levels, while driving service excellence across the
organisation.
The position plays a key leadership role in maintaining service stability, coordinating
cross-functional teams, and enhancing the end-user experience, including executive and VIP
support.
What you’ll do
This role offers the opportunity to lead critical IT service delivery within a high-profile government
environment, supporting senior decision-makers and contributing to the operational excellence of
national leadership functions.
Key Responsibilities
Lead and manage IT Service Desk, Desktop Support, and VIP IT support teams, fostering a
high-performance, collaborative, customer-focused culture
Develop, implement, and maintain IT service management policies, processes, and
procedures
Oversee the performance, reliability, and continuous improvement of IT services and digital
assets
Monitor service delivery against agreed service levels and drive improvements where
required
Lead incident, problem, and change management practices to ensure effective service
continuity
Build and maintain strong relationships with senior stakeholders, executives, and Ministerial
offices
Translate strategic priorities into operational plans and deliver service improvement
initiatives
Provide leadership, mentoring, and professional development to team members
Drive a culture of continuous improvement and operational excellence.
Duties
- Proven ability to translate strategic direction into operational outcomes and team alignment
- Strong IT Service Delivery experience with demonstrated ability to build trusted stakeholder
- relationships
- Advanced communication skills, including the ability to present complex information clearly
- Demonstrated leadership experience managing teams delivering complex outcomes under
- tight timeframes
- High level of autonomy, with strong judgement, risk management, and problem-solving
- capabilities
- Commitment to continuous improvement and innovation in service delivery
- Ability to influence, negotiate, and achieve strategic outcomes across diverse stakeholders.
- Key Knowledge & Experience
- Experience leading desktop and executive ICT support services
- Strong understanding of ITIL practices and service management frameworks
- Knowledge of contemporary technologies relevant to enterprise and executive IT support
- environments.
- Qualifications & Requirements
- Minimum of 2 years’ experience in a similar or related role
- Ability to obtain and maintain a Negative Vetting Level 1 (NV1) security clearance.
Eligibility / Notes
- Under section 22(8) of the , employees must be Australian citizens to Public Service Act 1999
- be employed in the APS unless the Agency Head has agreed otherwise, in writing. At PM&C
- to be eligible for this position you should be an Australian Citizen by the completion of the
- , except under exceptional circumstances. recruitment process
- The successful candidate must be able to obtain and maintain a security clearance, or hold a
- current security clearance of an appropriate level.
- The successful candidate will be assessed through our pre-employment screening checks,
- such as an Australian Criminal History Check, and will normally be subject to a six-month
- probation period if new to the APS or has not yet completed their probation period elsewhere
- in the APS.
How to Apply
Position Contact Samantha Portelli, 0408 121 968
Agency Recruitment Site https://dpmc.nga.net.au/cp/?AudienceTypeCode=EXT
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
Prime Minister and Cabinet Vacancy