Visitor Experience Host – National Gallery of Australia
📌 Vacancy Fact Sheet
- Reference Number: VN-0770633
- Agency: National Gallery of Australia
- Job Title: Visitor Experience Host
- Position Number: 6142, 6146, 6147, 6148
- Classification: APS Level 2
- Closing Date: Tuesday 14 July 2026
- Job Type: Part-Time;Casual, Ongoing;Non-Ongoing
- Location: Parkes ACT
- Future Merit Locations: Parkes
- Salary: $61,094 – $65,850
- Office Arrangement: On Site (On-site positions at the NGA in Parkes)
About National Gallery of Australia
The National Gallery is one of Australia’s leading visual arts institutions. The National Gallery is based in Canberra and is a vital
part of the Australian cultural landscape. Our Purpose is to collect, preserve, promote and share the national collection of art. The
Vision of the National Gallery is to be the international reference point for art in Australia, inspiring all people to explore, experience
and learn. Our Values include Boldness, Integrity, Respect, and Excellence.
Duties
- In accordance with the APS 2 work level standards, you will:
- Provide exceptional, proactive, personable and informed customer service to visitors to the
- National Gallery in a range of locations including main entry, Members Lounge and entry to
- major exhibitions.
- Operate the Gallery’s switchboard and email enquiries inbox, maintaining a high standard of
- verbal and written communication taking follow up steps where required.
- Use the Gallery’s Customer Relationship Management (CRM) system to process tickets, sell
- memberships and record visitor information maintaining strong data accuracy.
- Be the first point of contact for feedback and complaints, resolving in a sensitive and timely
- manner, and/or escalating where necessary.
- Maintain a high level of knowledge relevant to visitors about the National Gallery, including
- the national collection, exhibitions, events and amenities; confidently communicating
- information and highlights to visitors.
- Ensure an active contribution to a safe and secure workplace by monitoring visitor behaviour
- and wellbeing, promoting adherence with the National Gallery conditions of entry, identifying
- and reporting WHS hazards and incidents.
- Contribute ideas and participate in initiatives to improve the visitor experience. Participate in
- daily briefings, debriefings, evaluations, team meetings and training to support continual
- improvement.
Eligibility / Notes
- Citizenship – To be eligible for employment with the Gallery, you must be an Australian citizen.
- Police Check – to be eligible for this role you must complete a police check.
- Working With Vulnerable People Check (WWVP) – to be eligible for this role you must hold a
- current WWVP card (or have the ability to obtain).
How to Apply
Position Contact Alberto Gabellone, 61 2 6240 6411
Agency Recruitment Site https://nga.gov.au/about-us/jobs/
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
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