Tribunal Officer – Administrative Review Tribunal
📌 Vacancy Fact Sheet
- Reference Number: VN-0770600
- Agency: Administrative Review Tribunal
- Job Title: Tribunal Officer
- Position Number: 43251
- Classification: APS Level 4
- Closing Date: Thursday 16 July 2026
- Job Type: Full-Time, Ongoing;Non-Ongoing
- Location: Adelaide SA, Brisbane QLD, Canberra ACT, Darwin
- Future Merit Locations: Various locations – ACT, Various locations – NSW,
- Salary: $79,501 – $86,318
- Office Arrangement: Hybrid (hybrid)
About Administrative Review Tribunal
Working under the direction of a Team Leader and as part of a geographically dispersed team,
Tribunal Officers may operate across one or more jurisdictions, depending on operational needs,
undertaking functions such as case management support, case analysis, user engagement
through various channels, administrative support to users, staff, and members, and quality
assurance and training activities for continuous improvement.
You can find information about our jurisdictional areas here, Structure | Administrative Review
Tribunal
Pathway Support
The Pathway Support section sits under the Case Management Branch. This section manages
cases across all jurisdictional areas of the Tribunal. Pathway Support teams provide administrative
support for case management activities, including communicating with parties, preparing files for
case event before Registrars, managing summons and finalising cases resolved during the case
management phase.
User Services
The User Services section sit under the User Access and Member Services Branch. This section
provides first pointofcontact support to Tribunal users. This includes managing email, mail and
telephone enquiries and responding to inperson enquiries at registry counters. User Services also
supports a high volume of daily hearings, providing assistance to members and parties, across
multiple formats including in-person in physical hearing rooms, virtual platforms and via
telephone.
Decisions about section placements will be made following interview for candidates who progress
to an offer.
Duties
- Case management and analysis: Develop and maintain a good knowledge of applicable
- legislation and policy frameworks, operations, and practices of the jurisdictions of the ART.
- Manage a caseload and/or undertake case management and case analysis tasks. Interpret
- and apply legislation, policy, and procedures to sets of facts in order to make
- recommendations in relation to case pathways, prepare case-related information and
- correspondence, and make decisions in accordance with delegations and procedures.
- User engagement: Liaise with users of the ART’s services in relation to cases before the
- ART. Conduct outreach calls to self-represented applicants. Provide accurate procedural
- information.
- Administrative assistance: Maintain and update case files using case management
- systems and undertake general administrative support functions, including data entry,
- management of incoming and outgoing correspondence, copying and mailbox management.
Eligibility / Notes
- Qualifications / Experience
- Desirable:
- Tertiary qualifications in a field of study that might demonstrate some or all of the required
- capabilities OR relevant experience in a similar work environment OR subject-matter
- expertise related to one or more of the Tribunal jurisdictions.
How to Apply
Position Contact Shivanthi Herath, 07 3052 3242
Agency Recruitment Site https://www.art.gov.au/about-us/careers
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
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