Jobs
Technology Support & Enablement Team Member – Australian Federal Police
📌 Vacancy Fact Sheet
- Reference Number: VN-0770023
- Agency: Australian Federal Police
- Job Title: Technology Support & Enablement Team Member
- Position Number: 16028
- Classification: APS Level 4
- Closing Date: Thursday 18 June 2026
- Job Type: Full-Time, Ongoing
- Location: Perth WA
- Future Merit Locations: Perth
- Salary: $87,836 – $103,256
- Office Arrangement: On Site (On Site)
About Australian Federal Police
As Australia’s national policing agency, the AFP is a key member of the Australian law enforcement and national security
community, leading efforts to keep Australians and Australian interests safe both at home and overseas. The AFP also has
responsibility for providing community policing services to the Australian Capital Territory and Australia’s territories, including
Christmas Island, Cocos (Keeling) Islands, Norfolk Island and Jervis Bay
Duties
- The AFP’s Technology Support & Enablement team is seeking suitably experienced applicants to
- be considered for Team Member roles in TSE Support at our Western Australian office.
- TSE team members provide critical integrated, secure and effective information and
- communications systems and services to the AFP. Working in a team environment you will be
- responsible for providing technical expertise in provisioning and servicing of end user devices
- such as laptops, desktops, mobile devices, other peripherals and licensed applications. Desktop
- Support, supports the management of the AFP appointees, resources and business activities.
- This work may include:
- Providing a high level of customer service through accurate and timely advice and
- assistance to system users
- Addressing customer support requests and following up to ensure timely and satisfactory
- resolution
- Ability to travel interstate to national locations within the Australian Federal Police
- Participating in equipment moves, adds and changes
- Procuring, provisioning, configuring and setting up equipment; ensuring proper functionality
- and connectivity of all devices
- Engage and collaborate with internal and external stakeholders on projects Your role will
- involve collaboration with other teams and external vendors.
- You must demonstrate excellent communication and interpersonal skills and be a team player,
- eager to work together and exchange information whilst providing quality service to AFP staff.
- Your experience working in a large and complex environment, along with your self-driven and
- highly motivated attitude, will help you to succeed in this role. You will also be required to
- contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP
- Code of Conduct and the AFP Governance Instruments. It is expected that the successful
- applicant will deliver on the core responsibilities and meet any requirements of the position as
- outlined below.
- What will you do?
- The successful applicant will be a highly motivated individual who is able to work effectively in a
- busy and demanding environment. Day to day you will:
- Competently process incident management requests through to resolution as required
- Use service management tools
- Provide excellent service delivery to AFP customers
- Undertake continual service improvement activities
- Produce and update support documentation
- Troubleshoot reported hardware, software and application issues (Windows 10, Desktop,
- Microsoft systems and applications) and utilize tools including Windows, Active Directory,
- SCCM, ServiceNow, MS Office and Exchange.
Eligibility / Notes
- Essential Requirements
- You must be an Australian Citizen at the time of application.
- A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
- Minimum of two (2) years· experience in a like or related field.
- Formal IT qualification from a recognised tertiary institution and/or demonstrated equivalent
- skills and experience.
- Ability to communicate clearly and concisely at all levels both face to face, within a group or
- in writing.
- Problem solving skills to be able to investigate and resolve client issues.
- Experience troubleshooting hardware and software issues.
- Ability to travel interstate to national locations within the Australian Federal Police as
- required
- Desirable Requirements
- Windows 10 & 11 desktop administration
- Microsoft systems and tools (including Windows, Active Directory, Microsoft lntune, SCCM,
- M365 including MS Office, Exchange and Teams).
How to Apply
Position Contact Tomislav Mudronja, (02) 5126 8799
Agency Recruitment Site https://careers.afp.gov.au/job-invite/16028/
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
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