Jobs
Operations Officer – Aged Care Quality and Safety Commission
📌 Vacancy Fact Sheet
- Reference Number: VN-0769917
- Agency: Aged Care Quality and Safety Commission
- Job Title: Operations Officer
- Position Number: 20039536, TBC
- Classification: APS Level 5
- Closing Date: Wednesday 17 June 2026
- Job Type: Full-Time, Ongoing
- Location: Brisbane QLD, Sydney NSW
- Future Merit Locations: Various locations – NSW, Various locations – QLD
- Salary: Future Merit
- Office Arrangement: Flexible (Flexible work arrangements can be negotiated)
About Aged Care Quality and Safety Commission
The Operations Officer role provides administrative and operational support to the Risk Based
Monitoring teams. The position works under limited direction, with guidance from the teams’
Directors, and plays an active role in ensuring the smooth day-to-day operation of the team in
accordance and compliance with policy, legislation and regulatory frameworks.
The role is subject to exposure to potentially confronting and distressing material that needs to be
handled with professionalism and empathy.
Duties
- Undertake, and assist with, a holistic range of administrative processes and support
- functions including but not limited to email, correspondence and record management,
- coordination of non-regulatory travel and equipment for inspectorate activities and
- system/database maintenance.
- Manage individual tasks and priorities under limited direction, applying sound judgement,
- attention to detail, and initiative to deliver accurate and timely outcomes.
- Handle sensitive and potentially distressing material with professionalism and empathy,
- maintaining emotional resilience and conducting administrative activities with a focus on the
- dignity of those involved.
- Develop and deliver communication materials, and maintain the team’s SharePoint pages to
- provide timely, accurate and current information to the team.
- Build and maintain effective stakeholder relationships through strong communication,
- negotiation and interpersonal skills contributing to resolving moderately complex issues and
- representing the team in stakeholder meetings and forums to support group objectives and
- inspectorate activities.
- Contribute to fostering a collaborative and knowledge-sharing team environment by
- supporting capability building initiatives and promoting efficient resource use across the
- group.
- Review, maintain, and identify gaps in operational processes, tools, and digital systems to
- support the accuracy, accessibility, continuous improvement, and efficiency of workflow and
- operational practices.
- Assist in the development, implementation and review of operational processes and
- guidance materials, ensuring alignment with legislation and procedural and Commission
- standards.
- Under limited direction, collect, analyse, and interpret moderately complex to complex
- information from a range of sources to support the Inspectorate Planning and Coordination
- team with reporting.
Eligibility / Notes
- To be successful in this role you will need to demonstrate the following:
- Demonstrated experience in operations, administrative management, and/or service delivery
- roles within a defined framework to support the delivery of outcomes.
- Demonstrated ability to work collaboratively within a geographically dispersed team,
- contributing to shared outcomes and supporting operational delivery in a dynamic
- environment.
- Advanced proficiency in Microsoft Office applications and digital collaboration tools, including
- Excel, Word, PowerPoint, Adobe, MS Teams and SharePoint, with the ability to use
- technology effectively to support business processes.
- Proven ability to manage competing priorities, plan and organise workload effectively, and
- meet deadlines while maintaining a high standard of accuracy and attention to detail.
- Sound analytical and problem-solving skills, with the ability to assess information from
- multiple sources, identify issues, propose practical solutions to support operational
- improvement, and escalate matters appropriately.
- Strong stakeholder management, interpersonal and emotional intelligence skills to
- communicate with influence with internal and external stakeholders and demonstrated
- resilience and discretion when managing sensitive or challenging content.
- Highly developed written communication skills, including the ability to prepare clear and
- accurate documentation, draft internal guidance, and contribute to internal communication.
- Demonstrated ability to exercise sound judgement, identify effective solutions to business
- problems and take initiative to deliver team’s operational objectives.
- Sound ability to understand and comply with legislation, policies and regulatory frameworks
- relevant to the Aged Care Quality and Safety Commission.
How to Apply
Position Contact Kirsten Peddie, 02 8831 1101
Agency Recruitment Site https://agedcarequalitycareers.nga.net.au/?jati=5BAD221E-CFA9-9109-5162-ECF
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
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