Jobs
Application Support Officer – Australian Competition and Consumer Commission
📌 Vacancy Fact Sheet
- Reference Number: VN-0770724
- Agency: Australian Competition and Consumer Commission
- Job Title: Application Support Officer
- Position Number: EA2026/135
- Classification: APS Level 4
- Closing Date: Sunday 12 July 2026
- Job Type: Full-Time;Part-Time, Ongoing;Non-Ongoing
- Location: Perth WA, Hobart TAS, Melbourne VIC, Canberra
- Future Merit Locations: Various locations – ACT, Various locations – NSW,
- Salary: $83,385 – $90,535
- Office Arrangement: Hybrid (Candidates will be required to work 2 days a week)
About Australian Competition and Consumer Commission
The ACCC is an independent statutory authority that administers the Competition and Consumer Act 2010 and other Acts. The
ACCC works to promote effective competition and fair trading in the market place to benefit consumers, business and the
community, and efficiency in the delivery of certain infrastructure services. The AER is a part of the ACCC. The AER is Australia’s
national energy market regulator and has an independent board. The AER shares employees, resources and facilities with the
ACCC.
Duties
- The Information Management and Technology Services Branch plays a pivotal role in contributing
- to ACCC outcomes by:
- Utilising technology so our agency can protect consumers and promote competition across
- Australia’s economy.
- Launching technologies that solve critical business issues and create new regulatory
- capabilities.
- Developing, using and managing agency data assets that drive responsive and effective
- regulatory outcomes.
- Providing consistent, reliable and secure ongoing IT services to the whole agency, including
- support of hybrid and flexible work.
- Fostering a diverse and high-performing workforce underpinned by collaborative and flexible
- ways of working.
- What you will do as the Application Support Officer
- The ACCC is seeking adaptable individuals who can work autonomously to perform a diverse
- range of Level One and Level Two application support activities. In this role, you will work closely
- with the Information Management and Technology Services Branch to provide support for
- Customer Relationship Management (CRM), Information Management (IRM) and other core
- agency applications.
- As the Application Support Officer, you will:
- Provide Level One and Level Two support for agency systems such as CRM, IRM,
- SharePoint and ServiceNow.
- Resolve incidents and complete service requests using Information Technology
- Infrastructure Library (ITIL) principles and in accordance with service level agreements.
- Deliver strong customer service by managing expectations and communicating clearly about
- issue resolution.
- Develop and maintain relationships with internal stakeholders, vendors and technical support
- teams.
- Support testing, deployment and transition of system updates from project delivery to
- business as usual.
- Identify opportunities to improve work processes, practices, efficiency and automation.
Eligibility / Notes
- All candidates are expected to meet the APS Integrated Leadership Profile (ILS) for the
- classification advertised. Follow the link for more information on the ILS. This role in particular
- requires:
- Technical expertise in application support, customer service and communication,
- problem-solving, collaboration, adaptability and continuous learning.
- Proven experience providing Level One and Level Two application support, with a strong
- understanding of supporting core organisational applications, preferably CRM and IRM
- systems.
- Familiarity with ITIL principles and service management tools.
- Strong customer service orientation with excellent verbal and written communication skills for
- technical and non-technical stakeholders.
- Demonstrated ability to troubleshoot and resolve application issues using analytical thinking
- and problem-solving approaches.
- Ability to work cooperatively in a team environment and engage constructively with
- stakeholders across the organisation.
- Ability to adapt to a dynamic work environment, take initiative to improve processes and
- proactively develop new technical skills.
- The following job specific criteria are also highly desirable:
- Experience in SharePoint support and administration.
- Experience supporting enterprise-wide applications, Information Technology Service
- Management (ITSM) platforms or working within a government IT environment.
- Experience with ServiceNow.
- Experience with Microsoft Dynamics and iManage.
- To find out more about us and the role, please read the Candidate Kit.
How to Apply
Position Contact Zahra Ayubi, 08 8456 3518
Agency Recruitment Site https://accc.bigredsky.com/page.php?pageID=106
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
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