Veteran and Family Support Officer – Department of Veterans’ Affairs
📌 Vacancy Fact Sheet
- Reference Number: VN-0770820
- Agency: Department of Veterans’ Affairs
- Job Title: Veteran and Family Support Officer
- Position Number: EXT-2026-5050
- Classification: APS Level 5
- Closing Date: Thursday 30 July 2026
- Job Type: Full-Time, Ongoing;Non-Ongoing
- Location: Townsville QLD, Brisbane QLD, Sydney NSW,
- Future Merit Locations: Various locations – ACT, Various locations – NSW,
- Salary: $95,440 – $99,461
- Office Arrangement: On Site (The employee will be expected to work in the office or)
About Department of Veterans’ Affairs
The Department of Veterans’ Affairs (DVA) exists to fulfil the nation’s duty to support our serving and ex-serving Australian Defence
Force members and their families. We do this through programs of care, compensation, commemoration, income and Defence
support services. Our aim is to enhance self-sufficiency, quality of life, financial wellbeing and community recognition for those we
support. DVA is both a policy and service delivery agency. We have strong relationships with Australian ex-service organisations,
Federal and State Government agencies and the veteran community. DVA’s vision is to honour veterans, and empower them and
their families to continue life after service, within a society that understands and values their military service and their ongoing
contribution to the community.
Duties
- Provide high-quality, client-focused support to ADF members, veterans and families of
- veterans in line with Agency policies, procedures and performance expectations
- Provide advice and guidance on legislation, policies and services, including in writing, with
- support from senior staff where required
- Work collaboratively with internal and external stakeholders, including Defence, ESOs and
- industry partners, to support service delivery
- Assist with outreach and representational activities, including presentations at ADF
- seminars, transition events and stakeholder forums
- Support the delivery of services aligned with the Joint Transition Authority and other Defence
- programs
- Contribute to the development and maintenance of stakeholder relationships to improve
- service outcomes
- Assist with the management of Defence Notifications, including identifying clients who may
- require additional support and facilitating referrals
- Prepare and contribute to written materials and resources for the veteran community
- Identify clients who may be at risk or have complex needs and refer to appropriate support
- services, including the Agency’s Wellbeing Case Coordination function
- Work collaboratively as part of a geographically dispersed team, contributing to team
- objectives and continuous improvement activities.
Eligibility / Notes
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to
- be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a
- pre-engagement screening check, even if they have a security clearance. The screening
- check is conducted in accordance with the Australian Government Protective Security Policy
- Framework requirements.
- The successful candidate will be required obtain and maintain a Baseline Vetting (AGSVA)
- security clearance.
- Mandatory Requirements
- Capacity to travel and ability to undertake overnight travel and work after hours and on
- weekends (if required)
- Hold a current Australian driver’s licence
- Work locations are local Defence bases, ESO facilities and DVA offices up to five days per
- week
How to Apply
Position Contact Dorothea Ginters, 0428 715 194
Agency Recruitment Site https://dvajobs.nga.net.au/cp/index.cfm?event=jobs.home
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
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