Digital Adoption Support Officer – Australian Digital Health Agency
📌 Vacancy Fact Sheet
- Reference Number: VN-0771092
- Agency: Australian Digital Health Agency
- Job Title: Digital Adoption Support Officer
- Position Number: 0184_07/26
- Classification: APS Level 4
- Closing Date: Wednesday 29 July 2026, 11:30pm
- Job Type: Full-Time, Ongoing;Non-Ongoing
- Location: Canberra ACT, Brisbane QLD, Sydney NSW
- Future Merit Locations: Various locations – ACT, Various locations – NSW,
- Salary: $84,492 – $89,277
- Office Arrangement: Hybrid (hybrid)
About Australian Digital Health Agency
The Australian Digital Health Agency leads the national effort to digitally enable Australia’s health system. We support the delivery of
person-centred, connected healthcare through the development and adoption of digital health services and systems. Our work includes
managing My Health Record, Electronic prescriptions, and the 1800MEDICARE app , ensuring a healthier future for all Australians through
connected healthcare.
Duties
- The Australian Digital Health Agency has multiple immediate vacancies available for Digital Adoption Support Officers, and intend to create a
- merit pool for anticipated future vacancies.
- We are looking for a customer-focused, tech-savvy professional to support healthcare providers in adopting national digital health solutions
- such as My Health Record, Provider Connect Australia and electronic prescribing systems.
- If you enjoy solving problems, building relationships and helping others embrace new technology, this could be the perfect opportunity for you.
- What you’ll do
- Support healthcare providers via phone, email and online channels to navigate digital health systems.
- Deliver practical guidance, education and onboarding support to drive digital adoption.
- Troubleshoot enquiries, coordinate resolutions and work collaboratively with stakeholders.
- Maintain accurate records and contribute to reporting, data quality and service improvements.
- Identify barriers to adoption and recommend opportunities to enhance customer experience.
- Apply sound judgement while delivering high-quality support within established policies and legislative frameworks.
- What you bring
- Excellent communication and relationship-building skills.
- A strong customer service mindset.
- Confidence using Microsoft applications and digital systems.
- The ability to manage competing priorities and solve problems effectively.
- Experience in healthcare, customer support, call centres or digital service environments is highly regarded
Eligibility / Notes
- Ability to obtain and maintain a national police check.
- Australian Citizenship is a condition of eligibility.
- Ability to obtain and maintain a Baseline security clearance with the ability to obtain and maintain a higher clearance if required by the
- Agency.
How to Apply
Position Contact Angela Tulk, [email protected]
Agency Recruitment Site https://www.digitalhealth.gov.au/about-us/careers
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
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