Jobs
Court Guide – High Court of Australia
📌 Vacancy Fact Sheet
- Reference Number: VN-0770995
- Agency: High Court of Australia
- Job Title: Court Guide
- Position Number: 250,329,336
- Classification: APS Level 3
- Closing Date: Friday 07 August 2026
- Job Type: Casual, Non-Ongoing
- Location: Parkes ACT
- Future Merit Locations: Parkes
- Salary: $71,663 – $77,195
- Office Arrangement: On Site (On Site)
About High Court of Australia
To Apply
Position Contact Chris O’Neill, 02 6270 6381
Agency Recruitment Site https://www.hcourt.gov.au/employment
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
Vacancy
Duties
- Visitor Information and Education
- Welcome visitors and provide information regarding sittings and court etiquette of the High
- Court of Australia.
- Deliver approved educational sessions to school groups and presentations to visitors of all
- ages.
- Conduct tours of the High Court and provide information regarding the Court’s history,
- operation, architecture, and significance.
- Respond to visitor enquiries and exercise judgement in managing diverse visitor needs and
- circumstances.
- Coordination and Operational Responsibilities
- Support the effective management of visitor movements and public areas when the Court is
- in session.
- Assist the Manager with scheduling, visitor bookings, and operational administration
- activities, as directed.
- Support workforce coordination activities including contacting Guides regarding shift
- availability and roster changes, at the request of the Manager.
- Assist with ongoing capability development of Court Guides.
- Work collaboratively with other Guides under direction from the Manager on operational
- issues and visitor service matters.
- Identify and escalate operational issues where appropriate.
- Risk, Safety and Continuous Improvement
- Monitor public areas and identify potential security, WHS, maintenance, or operational
- issues and ensure appropriate reporting occurs.
- Exercise judgement in responding to incidents and emerging issues within established
- procedures.
- Contribute, when required, to improvements to the delivery of approved visitor education
- programs and guide operations.
- Contribute to initiatives that improve visitor experience and operational effectiveness.
Eligibility / Notes
- Eligibility
- To be eligible for employment at the Court candidates must be Australian citizens. Candidates
- offered employment will be required to successfully undergo a police record check. The successful
- candidate will be required to submit a pre-employment medical declaration. Candidates must be
- willing to disclose all relevant and required information.
- Mandatory Requirements
- Working with Vulnerable People Check
- Police check
- Highly Desirable:
- Experience in working with staff in the provision of public information and educational
- services.
- General knowledge of the Australian legal system, and the role of the High Court of Australia
- Experience in a Customer Service environment
- Selection Criteria
- The selection criteria reflect the knowledge, experience, core skills and personal qualities required
- for the role. Your written application should specifically address each of the selection criteria
- below, including examples of your experience and achievements:
- Well-developed communication and presentation skills, including experience delivering
- approved information or educational presentations.
- Demonstrated ability to exercise sound judgement and adapt to changing priorities within
- established procedures.
- Demonstrated ability to organise work activities and respond effectively in dynamic
- environments.
- Demonstrated understanding of customer service, security, and safety requirements within
- public environments.
- Demonstrated desire and ability to work collaboratively and build effective working
- relationships with staff at all levels in the Court and from diverse backgrounds.
- Demonstrated working knowledge of standard desktop software applications.
How to Apply
Position Contact Chris O’Neill, 02 6270 6381
Agency Recruitment Site https://www.hcourt.gov.au/employment
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
Vacancy