Assistant Director National Contact Centre Operations – National Disability Insurance Agency
📌 Vacancy Fact Sheet
- Reference Number: VN-0770702
- Agency: National Disability Insurance Agency
- Job Title: Assistant Director National Contact Centre Operations
- Position Number: 0723_06/26_EXT
- Classification: Executive Level 1
- Closing Date: Monday 27 July 2026
- Job Type: Full-Time, Ongoing;Non-Ongoing
- Location: Richmond VIC, Dandenong VIC, Deakin ACT, Robina
- Future Merit Locations: Dandenong, Richmond, Deakin, Robina, Townsville,
- Salary: $124,628 – $136,404
- Office Arrangement: On Site (Flexible working arrangements may be considered)
About National Disability Insurance Agency
The NDIS provides funding to eligible people with disability to gain more time with family and friends, greater independence, access
to new skills, jobs, or volunteering in their community, and an improved quality of life. The NDIS also connects anyone with
disability to services in their community. This includes connections to doctors, community groups, sporting clubs, support groups,
libraries and schools, as well as providing information about what support is provided by each state and territory government. The
NDIS now supports over 500,000 Australians with disability to access the services and supports they need. This includes
supporting approximately 80,000 children with developmental delay, ensuring they receive supports early so that they achieve the
best outcomes throughout their lives.
Duties
- In this role, you will have the opportunity to make a real difference in people’s lives, helping them
- navigate the National Disability Insurance Scheme (NDIS) and ensuring they receive the support
- they need. You will be part of a dynamic and supportive team that is committed to delivering
- excellent service and making a positive impact in the community.
- As an experienced leader in a front-line service environment, you will have the chance to lead a
- talented team of professionals on a daily basis, driving service delivery efficiency and identifying
- improvement opportunities across the branch.
- With your expertise and leadership, you will help to create a culture of excellence, inspiring your
- team to deliver outstanding service to our customers every day. You will be on the front lines of
- driving innovation and process improvement, working collaboratively with colleagues across the
- organization to optimize operations and deliver exceptional results.
Eligibility / Notes
- Our ideal candidate will have:
- Demonstrated call centre experience managing frontline service teams.
- Proven experience in managing customer service escalations, ideally in the disability sector.
- Strong leadership qualities with the ability to manage large teams, including mentoring and
- building capabilities.
- Shared values, including a positive contemporary attitude to people with a disability and
- value social inclusion and diversity.
How to Apply
Position Contact Nicole Moore, 07 4408 7652
Agency Recruitment Site https://www.ndis.gov.au/about-us/careers-ndia
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
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