GEMS User Support Manager – Department of Defence
📌 Vacancy Fact Sheet
- Reference Number: VN-0769884
- Agency: Department of Defence
- Job Title: GEMS User Support Manager
- Position Number: SEG/02633/26
- Classification: APS Level 6
- Closing Date: Thursday 11 June 2026
- Job Type: Full-Time, Ongoing
- Location: Various locations – VIC VIC, Various locations – NSW
- Future Merit Locations: Various locations – VIC, Various locations – NSW,
- Salary: $99,733 – $112,431
- Office Arrangement: Flexible (Defence is committed to supporting workplace)
About Department of Defence
The Directorate of Estate Data Systems Support (DEDSS) sustains the estate data systems
landscape, including the Garrison and Estate Management System (GEMS), within in the greater
Defence ICT landscape, ensuring it continues to deliver to Defence capability needs.
Our Ideal Candidate
The successful candidate will have well developed experience in customer service, stakeholder
engagement, issue analysis, team leadership and excellent communication skills.
The role will suit someone who enjoys:
Using their highly developed interpersonal skills, demonstrating excellent written and verbal
communication.
Engaging with diverse users and stakeholders.
A high tempo of operational support through Group Mail Box and DSMS ticket system.
Complete complex investigation of incidents.
Leading and sustaining a high performing team.
Encouraging team members to explore innovative solutions.
Working in an information technology environment.
Ability to draft complex Standard Operating Procedures for system administrative tasks.
Oversee monitoring of system outage messages and timely notification to Defence
contractors and business stakeholders.
Reporting to executive when required.
Duties
- The Role
- The Directorate of Estate Data Systems Support is looking for an APS 6 to lead its Garrison and
- Estate Management System (GEMS) User Support Team. The Team is responsible for enhancing
- the GEMS user experience through helpdesk support, with queries and incidents resolved
- accurately and in a timely manner. The Team Lead directs an integrated team of APS and
- contractor personnel – responsible for their team’s provision of user support to assist the smooth
- running of the system, and for undertaking the more complex investigations.
- The GEMS solution is managed by Base Services Transformation Estate Data Systems
- (BSTEDS) Branch.
Eligibility / Notes
- Security Clearance:
- Applicants must be able to obtain and maintain a security clearance at Baseline Vetting level.
How to Apply
Position Contact Suzie Meakins, 02 4078 0164
Agency Recruitment Site https://defencecareers.nga.net.au/?jati=0787AFBF-D0E3-5EB3-C150-ECF2AFC10
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
Defence Vacancy