Assistant Director ServiceNow – Administrative Review Tribunal
📌 Vacancy Fact Sheet
- Reference Number: VN-0769849
- Agency: Administrative Review Tribunal
- Job Title: Assistant Director ServiceNow
- Position Number: 43088
- Classification: Executive Level 1
- Closing Date: Monday 08 June 2026
- Job Type: Full-Time, Ongoing;Non-Ongoing
- Location: Adelaide SA, Brisbane QLD, Canberra ACT, Darwin
- Future Merit Locations: Various locations – ACT, Various locations – NSW,
- Salary: $121,755 – $143,202
- Office Arrangement: Hybrid (Hybrid)
About Administrative Review Tribunal
The Assistant Director ServiceNow provides technical development expertise to support the
delivery of systems underpinning the Tribunal’s ICT strategy and operations. The role leads
ServiceNow delivery, providing expert development advice and mentoring, while driving
operational improvements that deliver measurable benefits. It provides structured insights to
support innovation and performance, and works with stakeholders to deliver effective,
user-focused solutions, ensuring system stability, risk management and continuous improvement
to support high-quality service delivery.
Duties
- Leadership: Provide leadership, direction, advice, and support to cross functional teams
- responsible for ICT products and services, as a subject matter expert in the relevant product
- area. Lead the development of key strategic and business plans. Promote positive
- behaviours, leading by example and taking a proactive approach to staff development,
- training and career progression. Support and mentor others in the development of skills and
- capability.
- Service delivery: Manage service stability by providing technical advice including the
- priority of system changes and updates, encompassing relevant supporting technology.
- Work collaboratively with the product, service and business teams to implement agreed
- programs of works following decision-making, including providing training to colleagues to
- ensure appropriate support and maintenance of implemented systems. Ensure the software
- design balances functional, quality, security and systems management requirements.
- Operational management: Manage the provision of specialist technology-based services to
- meet defined organisational needs, including design, operation, control, maintenance, and
- effective use of technology services. Ensure technology risks are identified, documented,
- and advice is provided on resolving these risks and/or ongoing mitigation strategies.
- Contribute to the operational continuity of the Tribunal environments and toolchain to ensure
- systems and services are performing effectively. Provide advice on services, ensuring they
- meet current and planned business needs. Ensure operational procedures and diagnostics
- for ServiceNow software are current, accessible and well understood.
- Technical advice and policy: Provide authoritative advice and guidance to ETG Directors,
- stakeholders, product, and operations teams on technology implementation and risk
- identification within solutions and architecture/s. Develop and maintain policies, standards,
- and processes that effect the provision of technology systems and services, ensuring they
- are fit for purpose. Provide technical advice on business proposals covering technology cost,
- opportunity, risk, issues, and implications.
- Delivery and improvement management: Provide designs for new and potentially
- disruptive approaches to performing business activities through enabling technology.
- Maintain the security, confidentiality, integrity, availability and accountability of the Tribunal
- systems and information assets.
- Stakeholder management: Support engagement with stakeholders to manage relationships
- and establish priority, strategic relevance, and delivery of business initiatives, ensuring
- technical competence and positive user and customer centric experiences.
- Security management: Implement and maintain secure solutions by ensuring compliance
- with cyber and information security requirements, maintaining compliance and controls
- assurance and working cooperatively with the Tribunals Security team to ensure
- compliance.
Eligibility / Notes
- Qualifications
- Essential:
- Vocational certification in ServiceNow Technology
- Desirable:
- Academic qualification (degree, postgraduate) in technology and/or aligned qualifications
- Vocational certification in software development methodologies (e.g, Agile, Scrum. XP,
- SAFe)
- Experience with GRC – TPRM and/or ITO modules
How to Apply
Position Contact Grant Nicholas, (02) 9276 5432
Agency Recruitment Site https://art.bigredsky.com/page.php?pageID=106
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
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