Experience Facilitator – National Portrait Gallery of Australia
📌 Vacancy Fact Sheet
- Reference Number: VN-0769818
- Agency: National Portrait Gallery of Australia
- Job Title: Experience Facilitator
- Position Number: Multiple
- Classification: APS Level 3
- Closing Date: Monday 08 June 2026
- Job Type: Full-Time, Ongoing
- Location: Parkes ACT
- Future Merit Locations: Parkes
- Salary: $71,935 – $77,635
- Office Arrangement: On Site (On-site)
About National Portrait Gallery of Australia
We acknowledge the Ngunnawal and Ngambri peoples, the Traditional Custodians of the Canberra region, upon whose lands the
National Portrait Gallery stands. The National Portrait Gallery reflects the face of Australia and increases understanding and
appreciation of Australian people and their stories through the art of portraiture. Guided by our values of creativity, innovation,
inclusivity and integrity, our purpose is to develop a national portrait collection and provide the broadest possible access to all
Australians. We do this through presenting engaging exhibitions and live and educational programs onsite in our award-winning
building in Canberra, offsite across Australia, and on demand. The Gallery is a dynamic and inclusive workplace and recognises
the great contribution of our team. We’re committed to the health, safety and wellbeing of our team and our visitors, and to
sustaining a safe workplace and inclusive culture. We support flexible working practices, including working from home, and respect
family and caring responsibilities. The Gallery is committed to equal opportunity and diversity. We welcome applications from First
Nations people, LGBTQIA+ people, people with a disability, and people from culturally and linguistically diverse backgrounds.
Duties
- 1. Deliver welcoming, person-centred visitor experiences
- Provide welcoming, person-centred interactions that help every visitor feel included and at home in
- the Gallery. Tailor information and orientation to individual needs, introducing visitors to
- exhibitions, programs, Gallery spaces, amenities, and membership opportunities such as the
- Circle of Friends, while supporting positive and inclusive visitor journeys.
- 2. Facilitate front of house operations
- Contribute to the day-to-day delivery of visitor services, including reception, visitor feedback
- collection, point-of-sale transactions and monitoring public areas. Help maintain safe, secure, and
- welcoming spaces for all visitors and staff.
- 3. Facilitate learning experiences for school audiences
- Deliver engaging onsite and online learning experiences that encourage student participation,
- curiosity, and connection, while supporting the safe and effective use of learning spaces.
- 4. Deliver interpretive tours
- Lead tours that bring artworks, stories and ideas to life for diverse audiences. Use interpretive
- approaches to encourage conversation and create meaningful connections with the collection and
- exhibitions.
- 5. Support targeted audience experiences
- Contribute to the preparation, facilitation and pack down of experiences for specific audiences,
- supporting smooth delivery and positive audience outcomes.
- 6. Administration
- Perform administrative tasks supporting the delivery of experiences and contribute ideas and
- reflective feedback to support continuous improvement of experiences.
- 7. Prepare and reset spaces
- Safely handle and assist in moving a range of objects and materials as required including but not
- limited to art supplies, bollards and furniture to support the delivery of exhibitions and
- experiences.
Eligibility / Notes
- Selection Criteria
- 1. Visitor experience and engagement skills
- Demonstrated experience delivering highquality visitor services in a publicfacing environment,
- including frontofhouse service and guided tours. Proven ability to assess visitor needs in the
- moment and respond with care and professionalism.
- 2. Program facilitation skills
- Demonstrated experience facilitating planned onsite and/or online public programs and learning
- experiences for school audiences, families and lifelong learners. Ability to use audiencecentred
- facilitation approaches to encourage participation, dialogue and meaningful engagement.
- 3. Teamwork and initiative
- Proven ability to work collaboratively within a team environment while also demonstrating initiative,
- reliability and the capacity to manage tasks independently in a visitor focused setting.
- 4. Communication and interpersonal skills
- Demonstrated ability to communicate clearly, confidently and respectfully with diverse audiences,
- using strong verbal and interpersonal skills to convey information, facilitate discussion and build
- positive engagement in a publicfacing environment and with fellow team members.
- 5. Awareness of workplace principles
- Knowledge of, or the ability to quickly develop an understanding of the Gallery’s and the Australian
- Public Service Workplace Diversity and Equity, Workplace Relations, and Work Health and Safety,
- with the ability to apply these principles in daily work.
- Our ideal candidate:
- Applicants may bring experience or knowledge from a range of backgrounds. Formal qualifications
- are not required. We welcome candidates who demonstrate:
- A genuine enthusiasm for connecting with people, creating welcoming experiences, and
- supporting learning through art is highly valued.
- An interest or experience in visual arts, Australian history, museums, galleries, cultural
- organisations, or visitor focused environments
- A curiosity about portraiture and storytelling through art, and a willingness to learn about the
- Gallery’s collection and programs
- Experience supporting or delivering online or digitally mediated programs and experiences,
- or an interest in developing these skills
- A commitment to child safety, including appropriate professional behaviours and the ability to
- create safe, positive and engaging experiences for children and young people.
How to Apply
Position Contact Gill Raymond, [email protected]
Agency Recruitment Site https://www.portrait.gov.au/content/employment/
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
Vacancy