Case Management System Implementation Lead – Australian Human Rights Commission
📌 Vacancy Fact Sheet
- Reference Number: VN-0770706
- Agency: Australian Human Rights Commission
- Job Title: Case Management System Implementation Lead
- Position Number: 1433
- Classification: Executive Level 1
- Closing Date: Sunday 12 July 2026
- Job Type: Full-Time, Non-Ongoing
- Location: Sydney NSW
- Future Merit Locations: Various locations – ACT, Various locations – NSW,
- Salary: $121,755 – $133,986
- Office Arrangement: Hybrid (Hybrid)
About Australian Human Rights Commission
To Apply
Position Contact Henry Eills, [email protected]
Agency Recruitment Site https://ahrc.recruitmentplatform.com/details.html?jobId=404&jobTitle=Case%20Ma
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
Attorney-General’s Vacancy
Duties
- What You’ll Do:
- Taking over work already underway and driving the project through to delivery, business
- readiness, go-live, and transition into use.
- Support an additional complaints function, including configuration, documentation, testing,
- access requirements, and business sign-off.
- Confirm requirements, workflows, data needs, reporting needs, business impacts, and
- readiness activities.
- Complete the public-facing webforms and manage vendor deliverables, timeframes,
- documentation, dependencies, and issues.
- Coordinate the secure integration between the webforms and the case management system:
- Including API and middleware requirements, testing, security controls, documentation, and
- issue resolution.
- Coordinate validation of migrated historical case data: including more than 10 years of
- records, working with business users and vendors to confirm the data is complete, accurate,
- usable, appropriately secured, and ready for business use.
- Maintain one integrated project plan and project record: including milestones, actions,
- decisions, risks, issues, dependencies, meeting records, status updates, and controlled
- project documentation.
- User acceptance testing, integration testing, defect management, access testing, go-live
- planning, transition support, and post-implementation handover
- Support security and assurance activities including data handling, access controls, API and
- middleware security, penetration testing, assurance evidence, and implementation risk
- management.
- Act as the central coordination point for the project: ensuring business areas, ICT, security,
- and vendors are working to the same plan, issues are raised early, communications are
- clear, and senior stakeholders receive timely updates and advice.
Eligibility / Notes
- What We’re Looking For:
- Project management skills, including project planning, milestone tracking, delivery
- coordination, risk and issue management, reporting, and implementation governance.
- Business analysis skills, including requirements gathering, process review, workshop
- facilitation, documentation, testing support, and business readiness planning.
- Experience coordinating business system implementations, preferably involving case
- management, workflow, complaints, regulatory, records, or service delivery systems.
- Experience in webforms and system integration, including APIs, middleware, data flows,
- testing, documentation, and vendor coordination. The role does not require hands-on coding
- but does require enough knowledge to coordinate delivery and manage risks.
- Experience in data migration, including mapping, validation, reconciliation, defect resolution,
- business checking, and sign-off of historical data.
- Experience in security, privacy, access control, data handling, testing, and assurance,
- particularly in environments handling sensitive information.
- Vendor management skills, including managing deliverables, timelines, dependencies,
- documentation, issues, and escalation points.
- Strong written communication skills, including project updates, briefing notes, meeting
- records, decision logs, risk registers, and implementation documentation.
- Strong organisational skills, with the ability to bring structure to complex work involving
- multiple teams, vendors, risks, and dependencies.
How to Apply
Position Contact Henry Eills, [email protected]
Agency Recruitment Site https://ahrc.recruitmentplatform.com/details.html?jobId=404&jobTitle=Case%20Ma
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
Attorney-General’s Vacancy