📌 Vacancy Fact Sheet
- Reference Number: VN-0769791
- Agency: National Disability Insurance Scheme (NDIS) Quality
- Job Title: Senior Officer- ICT Service Desk
- Position Number: 055_05/26
- Classification: APS Level 6
- Closing Date: Tuesday 09 June 2026
- Job Type: Full-Time, Ongoing
- Location: Adelaide SA, Brisbane QLD, Canberra ACT, Darwin
- Future Merit Locations: Various locations – ACT, Various locations – NSW,
- Salary: $99,841 – $112,222
- Office Arrangement: Hybrid (Position may be offered for working from home, spilt)
About National Disability Insurance Scheme (NDIS) Quality
The DART and Enabling Services Division is responsible for the day-to-day operations of
corporate enabling functions including the NDIS Commission’s governance, finance, audit and risk
and information and communications technology (ICT).
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The Division is also responsible for the delivery of the Data and Regulatory Transformation
(DART) program, which will deliver a connected suite of modern digital systems that strengthens
regulatory capability and supports a more proactive, efficient, and intelligenceled regulator. By
improving the way participant and provider interactions are identified and understood, DART will
enable earlier detection of risk, faster regulatory responses, and betterinformed decisionmaking
across the regulatory lifecycle.
People with disability are at the core of DART’s design. The program will enhance safeguarding
for NDIS participants, strengthen regulation of providers and workers, and reduce unnecessary
regulatory burden through clearer, more streamlined digital interactions. Improved cyber security is
a foundational element of the program, ensuring personal and sensitive data is protected in line
with Commonwealth standards while supporting a safer, more sustainable NDIS market.
Duties
- Duties may include, but are not limited to, the following:
- Responding to ICT enquiries from internal and external stakeholders, including senior
- executives and VIPs, and referring complex issues to relevant internal business areas or
- managed service providers where required.
- Assisting users in the effective use of ICT applications and systems, including providing
- guidance, advice and user support.
- Responding to enquiries relating to desktops, laptops, mobile devices, video conferencing
- systems and network connected hardware.
- Ensuring all ICT incidents and service requests are accurately recorded, managed and
- progressed through to resolution and closure by maintaining up to date information in the
- Service Desk system.
Eligibility / Notes
- Notes
How to Apply
Position Contact Ian Connolly, 042157 9902
Agency Recruitment Site https://ndiscommission.nga.net.au/?AudienceTypeCode=EXT
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
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