Outreach Program Coordinator – Department of Veterans’ Affairs
📌 Vacancy Fact Sheet
- Reference Number: VN-0770814
- Agency: Department of Veterans’ Affairs
- Job Title: Outreach Program Coordinator
- Position Number: EXT-2026-5025
- Classification: APS Level 6
- Closing Date: Thursday 23 July 2026
- Job Type: Full-Time, Ongoing;Non-Ongoing
- Location: Sydney NSW, Newcastle NSW, Lismore NSW
- Future Merit Locations: Various locations – ACT, Various locations – NSW,
- Salary: $104,898 – $119,116
- Office Arrangement: Flexible (We support a range of flexible work arrangements in)
About Department of Veterans’ Affairs
The Department of Veterans’ Affairs (DVA) exists to fulfil the nation’s duty to support our serving and ex-serving Australian Defence
Force members and their families. We do this through programs of care, compensation, commemoration, income and Defence
support services. Our aim is to enhance self-sufficiency, quality of life, financial wellbeing and community recognition for those we
support. DVA is both a policy and service delivery agency. We have strong relationships with Australian ex-service organisations,
Federal and State Government agencies and the veteran community. DVA’s vision is to honour veterans, and empower them and
their families to continue life after service, within a society that understands and values their military service and their ongoing
contribution to the community.
Duties
- Develop and maintain professional relationships with Outreach Program Providers, facilitate
- communications and coordinate activities of the Outreach Provider Program.
- Provide training on-boarding and off-boarding to Outreach Program Providers and act as the
- Open Arms liaison point of contact by providing on-going information, debriefing and support.
- Ensure that Outreach Program Providers meet Key Performance Indicators in accordance
- with the Open Arms Quality and Safety Framework to ensure continuous improvement.
- Support Outreach Program Providers in meeting clinical liaison notification requirements and
- provide post-vention support as required.
- Review requests for partnership referrals and advise on suitability.
- Develop, maintain, and manage a database of Outreach Program Providers and update
- Intake Allocators and administrative staff on availability.
- In accordance with organisational goals and identified regional demand, ensure a program of
- treatment and psychoeducational groups and workshops are developed, promoted, and
- delivered to targeted populations and areas to achieve maximum client and stakeholder
- access.
- Engaging with complainants of Outreach Program Providers to identify concerns and
- develop options to achieve resolution.
- Assess and analyse complaints received regarding the Outreach Provider Program with a
- view to deciding the appropriate resolution actions.
- Act as the first escalation point for complex Outreach Provider Program issues raised by
- Intake Allocators and Clinical Governance Officers.
- Schedule and attend Continuing Professional Development (CPD) activities, including
- clinical supervision, to maintain professional registration.
- Apply the principles of cooperative and safe working practices consistent with APS Values
- and the Department’s mission, vision, approach and values.
- Maintain a small clinical workload of clients as negotiated with the Assistant Director.
- Participate in community development and service promotion activities, as required.
- Participate in Open Arms program evaluation and research activities, contributing to project
- management activities that implement strategic directions and quality improvement
- recommendations, and provide feedback for ongoing development of clinical policies and
- procedures, as required.
Eligibility / Notes
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to
- be employed in the Australian Public Service (APS).
- Any successful candidate external to DVA offered employment will be required to undergo a
- pre-engagement screening check, even if they have a security clearance. The screening
- check is conducted in accordance with the Australian Government Protective Security Policy
- Framework requirements.
- Any successful candidate will also be required to obtain and/or maintain, a baseline Vetting
- (AGSVA) security clearance as a minimum.
- Mandatory Requirements
- Qualifications as a registered Psychologist / Occupational Therapist / Registered Nurse with
- full AHPRA registration, OR
- Qualification as a Social Worker with membership of the Australian Association Social
- Workers (AASW) on commencement, OR
- A Masters-level counselling qualification and registration with PACFA as a Registered
- Clinical Counsellor or with ACA at Level 3 or Level 4.
- And
- Currently hold or ability to obtain a Working with Vulnerable People registration, OR
- Currently hold or ability to obtain a Working with Children check.
How to Apply
Position Contact Lisa Michelle, 02 79294496
Agency Recruitment Site https://dvajobs.nga.net.au/cp/index.cfm?event=jobs.home
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
Veterans’ Affairs (part of the Defence
Portfolio)
Vacancy