Digital Service Centre Supervisor – Aged Care Quality and Safety Commission
📌 Vacancy Fact Sheet
- Reference Number: VN-0770372
- Agency: Aged Care Quality and Safety Commission
- Job Title: Digital Service Centre Supervisor
- Position Number: 20050243
- Classification: APS Level 6
- Closing Date: Monday 13 July 2026
- Job Type: Full-Time, Ongoing;Non-Ongoing
- Location: Perth WA, Brisbane QLD, Sydney NSW, Canberra
- Future Merit Locations: Various locations – ACT, Various locations – NSW,
- Salary: $99,784 – $112,571
- Office Arrangement: Flexible (Flexible working arrangements such as part time)
About Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services. We
protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. This includes managing
complaints and feedback about the care older people receive. We help build confidence and trust in aged care, by promoting best
practice and a culture of safety and quality in the sector. We register providers and hold them to account if they don’t meet
expected standards of care. We work with providers, workers, older people, their families, and supporters to make sure they
understand and uphold older people’s rights.
Duties
- Lead and support the Digital Service Centre team to deliver consistent, high-quality services
- including workload co-ordination and performance management
- Work closely with the Assistant Director to uplift the team’s capability and operational
- effectiveness by identifying and leading continuous improvement initiatives, projects or other
- activities as directed
- Assist with the implementation of new technologies, tools or work practices within the Digital
- Service Centre and beyond as required
- Manage and/or contribute to regular reporting requirements, providing clear visibility of
- performance, demand for support, and make recommendations to improve service delivery
- outcomes
- Undertake supervisory and corporate management responsibilities, ensuring the completion
- of workforce governance activities such as probation and performance agreements, leave
- management, and ensure compliance with organisational expectations
- Demonstrate a strong ability to communicate effectively with colleagues and stakeholders,
- including Directors and Senior Executive Staff
Eligibility / Notes
- To be successful in this role you will need to demonstrate the following:
- Mandatory
- Minimum of two (2) years recent experience leading and supporting a technical Service
- Centre team, or experience commensurate with a strong working knowledge of the
- Commission’s operating environment and demonstrated people management experience
- Demonstrated understand of, and experience in overseeing Service Centre support
- operations ensuring workloads, service standards and priorities are identified and managed
- effectively
- Ability to lead capability uplift activities to support new or changing services, including
- managing operational impacts and maintaining service readiness
- Ability to develop, analyse and interpret service performance data to support
- decision-making and to guide priorities and continuous improvement activities
- Demonstrated verbal, written and interpersonal communication skills
- Demonstrated capacity to work effectively both independently and collaboratively whilst
- maintaining a positive outlook and proactive approach
How to Apply
Position Contact Marty Day, 07 3740 5111
Agency Recruitment Site https://agedcarequalitycareers.nga.net.au/?jati=E21F1BB8-2271-3EC2-8EE5-ED0
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
Health Vacancy