Contact Centre Operator – Temporary Employment – Clean Energy Regulator
📌 Vacancy Fact Sheet
- Reference Number: VN-0770455
- Agency: Clean Energy Regulator
- Job Title: Contact Centre Operator – Temporary Employment
- Position Number: NON 070/26
- Classification: APS Level 4
- Closing Date: Thursday 24 December 2026
- Job Type: Full-Time, Non-Ongoing
- Location: Canberra ACT
- Future Merit Locations: Canberra
- Salary: $85,745 – $90,465
- Office Arrangement: Flexible (The agency supports and promotes flexible working,)
About Clean Energy Regulator
The Clean Energy Regulator is the Government body responsible for administering legislation to reduce carbon emissions and
increase the use of clean energy. The Clean Energy Regulator has administrative responsibilities for the: • National Greenhouse
and Energy Reporting Scheme, under the National Greenhouse and Energy Reporting Act 2007 • Emissions Reduction Fund,
under the Carbon Credits (Carbon Farming Initiative) Act 2011, • Renewable Energy Target, under the Renewable Energy
(Electricity) Act 2000, and • Australian National Registry of Emissions Units, under the Australian National Registry of Emissions
Units Act 2011, • Nature Repair Market, under the Nature Repair Act 2023, • Guarantee of Origin, under the Future Made in
Australia (Guarantee of Origin) Bill 2024. Our purpose is to accelerate carbon abatement for Australia. We work with our
stakeholders and clients including Australian Government departments and agencies, industry bodies, liable entities and the
community to provide regulatory services of the highest standard. We offer challenging and rewarding work in administering
legislation that will reduce carbon emissions and increase the use of clean energy. Our agency is committed to workplace diversity
and aims to create an environment that values and utilises the contribution of people from different backgrounds, experiences and
perspectives. We encourage applications from Aboriginal and Torres Strait Islander People, people with a disability, people from
diverse cultural and linguistic backgrounds and mature age workers
Duties
- Following the initial training to familiarise you with our schemes and legislation, you will:
- Provide a high level of customer service to stakeholders via telephone and email.
- Meet service level standards.
- Demonstrate a sound general knowledge of the agency’s schemes and projects, including a
- broad understanding of relevant legislation and associated policy frameworks.
- Follow internal processes, using templates and guidelines, and bring together information
- from various sources to answer telephone or email enquiries in a timely and professional
- manner.
- Exercise judgement to refer enquiries to relevant subject matter experts (SMEs) in
- accordance with process.
- Accurately capture and record interactions in the Customer Relationship Management
- (CRM) system.
- Work independently on tasks, including manage different priorities, to meet team and
- individual outcomes.
- Provide support to team leader and colleagues to ensure team outcomes are met.
- Assist with quality assurance checks within the team, by reviewing peers’ work to ensure the
- accuracy and appropriateness of responses.
- Knowledge, Skills and Attributes
- We are seeking candidates from a variety of backgrounds to fill these vacancies as they arise.
- Previous experience in customer service and/or a contact centre environment is highly desirable,
- but not essential.
- We are looking for candidates with people skills, and a passion for the work of the agency who
- would like to make a difference through their interactions with our stakeholders.
- The primary skills required to be successful in the role are:
- Excellent communication skills, written and written.
- A high level of attention to detail.
- Stakeholder engagement skills.
Eligibility / Notes
- Your registration will remain active until 24 December 2026. After this time, you will need to submit
- a new expression of interest by reapplying.
- CER is committed to workplace diversity and aims to create an environment that values and
- utilises the contribution of people from different backgrounds, experiences and perspectives.
- To be eligible for a non-ongoing (temporary) employment, you must:
- Be an Australian Citizen.
- Satisfy a number of pre-employment checks.
- Satisfy any mandatory qualification requirements applicable to the position.
- Obtain and maintain a security clearance to the level applicable to the position.
How to Apply
Position Contact Recruitment Team, 02 6159 3223
Agency Recruitment Site https://cer.gov.au/about-us/who-we-are
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
Environment and Energy Vacancy