Client Service Officer: Federal Court of Australia ,(VN-0768474)

The role involves delivering high‑quality client services to the judiciary and the public across multiple locations. On a daily basis you’ll handle enquiries, manage records and cases, provide registrar support, coordinate with judges and staff, and help resolve issues efficiently while upholding court procedures and policies. There will be a mix of face‑to‑face service at registries and national support work, with some role rotation across streams to build broad skills.

About the Opportunity

Join a court system that values accessibility, fairness and service excellence. The Federal Court of Australia supports a national network with a clear focus on helping people navigate complex processes and obtain timely outcomes. You’ll be part of a team that prioritises responsiveness, accuracy and professional courtesy, with opportunities to contribute to service improvements across locations.

Working here means being part of a culture that blends traditional public service rigour with a commitment to inclusion and professional development. You’ll interact with judges, registrars, legal practitioners and the public, learning how to manage pressure, communicate clearly and work collaboratively to resolve issues efficiently.

Duties (What You Will Do)

About You (Eligibility)

• Proven track record in delivering client‑facing services in high‑volume environments.
• Strong organisational, analytical and problem‑solving skills; able to work independently and meet deadlines.
• Team player with experience coaching or training colleagues and contributing to a positive work environment.
• Effective communicator, both orally and in writing, with diverse stakeholders (clients, judiciary, staff, management).
• Ability to manage stressful or conflict situations calmly and professionally; adaptable to process changes.
• Willingness to contribute to process improvements and quickly learn court procedures and policies.
• Citizenship requirement as per APS standards; security and character clearance requirements apply.

Important Information for Applicants

The role supports both national and location‑based streams across the Federal Court. For applicants exploring broad opportunities, this vacancy aligns with “jobs in australia for foreigners” in the sense that eligibility is governed by Australian citizenship and security clearances, not by any restriction to foreign nationals. If you’re unsure about visa or citizenship status, please check with the agency during the application stage. All applicants should observe the closing date and submit a complete application, including a written response addressing the selection criteria.

Direct Answer

Citizenship: Australian citizenship is required. Security and character clearances will be conducted as part of the process. The APS Act framework applies, and successful candidates will enter a probation period. If you hold a visa or are a non‑citizen, you will need to satisfy the Australian citizenship requirement or look for roles that explicitly accept other status. If you’re uncertain about your eligibility, contact the agency before applying.

Additional Information

Diversity & Inclusion

Federal Court Australia values a diverse workforce and welcomes applicants from People with Disability, First Nations peoples, LGBTIQA+ communities, culturally and linguistically diverse backgrounds, mature workers, and younger workers. Reasonable adjustments are available in recruitment and the workplace.

RecruitAbility

This vacancy participates in the RecruitAbility program. If you declare a disability and meet the minimum requirements, you may be invited to participate in additional assessment activity. For more information visit the APS RecruitAbility page.

Future Merit Pools

Applicants may be considered for future merit pools across related roles within the agency if not selected for this vacancy.

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