Infrastructure Support – Aged Care Quality and Safety Commission
📌 Vacancy Fact Sheet
- Reference Number: VN-0770368
- Agency: Aged Care Quality and Safety Commission
- Job Title: Infrastructure Support
- Position Number: 20048400
- Classification: APS Level 6
- Closing Date: Monday 13 July 2026
- Job Type: Full-Time, Ongoing;Non-Ongoing
- Location: Brisbane QLD, Sydney NSW, Canberra ACT, Hobart
- Future Merit Locations: Various locations – ACT, Various locations – NSW,
- Salary: $99,784 – $112,571
- Office Arrangement: Flexible (Flexible working arrangements such as part time)
About Aged Care Quality and Safety Commission
Provides escalated support along with operational management of the Commission’s core
infrastructure platforms including connectivity and Microsoft 365 through a range of channels
including remote and face-to-face attendance in local and interstate offices. The team provides
technical expertise and drives continuous improvement through automation, integration, and
related monitoring – this is to ensure stability and performance of various systems that underpin
digital services across the organisation.
Duties
- M365 Platform Management & Support
- Provide authoritative technical oversight of the Microsoft 365 suite including Exchange
- Online,
- Teams, SharePoint, OneDrive, Purview and Power Platform components
- Manage escalated support for issues affecting M365 functionality, availability, and user
- experience
- Coordinate tenant-level configurations, policy compliance, and integration with identity and
- security services
- Lead efforts to optimise the M365 environment for collaboration, security, automation, and
- governance.
- Infrastructure Services
- Maintain reliable operation of infrastructure services including identity (Entra ID), endpoint
- management (Intune), and network services
- Oversee patching, performance, health, and monitoring across infrastructure platforms
- Lead readiness activities for platform upgrades, new capability rollouts, and transitions to
- modern cloud services.
- Service Integration & Technical Leadership
- Coordinate technical integration across internal teams and managed service providers to
- deliver cohesive digital support services
- Guide and mentor other Digital support staff in Microsoft cloud technologies and ITSM best
- practices
- Promote knowledge sharing, standardisation, and the development of automated or
- self-service solutions.
- Problem, Incident & Change Management
- Drive root cause analysis and problem resolution to reduce recurrence of issues
- Play a key role in major incident response, particularly across infrastructure and M365
- platforms
- Evaluate change impacts across interconnected systems and support CAB participation with
- technical advice.
- Governance, Security & Reporting
- Ensure adherence to Commission ICT policies, security controls, and governance
- frameworks
- Monitor configuration compliance, and audit logs for key platforms
- Deliver reporting and insights to inform decision-making, service quality, and operational
- KPIs.
Eligibility / Notes
- To be successful in this role you will need to demonstrate the following:
- Tertiary qualifications in Information Technology, industry certifications and/or equivalent
- industry experience in similar roles
- Extensive experience administering and supporting M365 services (Entra, Exchange Online,
- Teams, SharePoint, Intune, Purview)
- Knowledge of M365 governance, security, and compliance features
- Ability to translate business needs into M365 configurations and policies
- Strong background in enterprise IT operations including identity, endpoints, and connectivity
- Strong communication skills, with the ability to convey complex M365 and infrastructure
- topics to both technical and non-technical stakeholders
- Experience working with internal business areas, digital teams, and external providers
- Understanding of ICT service management, risk mitigation, and change governance
- processes
- Ability to align technical operations with strategic digital and business objectives.
How to Apply
Position Contact Scott Powell, 02 8623 6273
Agency Recruitment Site https://agedcarequalitycareers.nga.net.au/?jati=C4975912-8E76-1696-6149-ED08
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
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