Temporary Employment Register – Clinical, – Aged Care Quality and Safety Commission
📌 Vacancy Fact Sheet
- Reference Number: VN-0770154
- Agency: Aged Care Quality and Safety Commission
- Job Title: Temporary Employment Register – Clinical,
- Position Number: TBD
- Classification: APS Level 4;APS Level 5;APS Level 6;Executive
- Closing Date: Wednesday 30 June 2027
- Job Type: Full-Time;Part-Time, Non-Ongoing
- Location: Adelaide SA, Brisbane QLD, Canberra ACT, Darwin
- Future Merit Locations: Various locations – ACT, Various locations – NSW,
- Salary: Future Merit
- Office Arrangement: Work From Home;Flexible;Hybrid (Work from Home or On Site; Flexible; Hybrid)
About Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care
services.
We protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. This includes
managing complaints and feedback about the care older people receive.
We help build confidence and trust in aged care, by promoting best practice and a culture of safety and quality in the
sector. We register providers and hold them to account if they don’t meet expected standards of care.
We work with providers, workers, older people, their families, and supporters to make sure they understand and uphold
older people’s rights.
We have a variety of interesting job opportunities in capital cities around Australia.
Our responsibilities
The Commission holds aged care providers to account for their performance regarding these
expectations and obligations which includes working collaboratively with the Department of Health
and Aged Care for those services funded under different models.
We are responsible for:
independently accrediting, assessing and monitoring aged care services subsidised by the
Australian Government
conducting home care investigations and determining provider compliance including whether
any requirements or sanctions need to be imposed
resolving complaints about aged care services.
granting approval for providers to deliver aged care services
administering the Serious Incidents Response Scheme
reducing the use of restrictive practices.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on
our website www.agedcarequality.gov.au
Duties
- Regulatory Operations Division
- Compliance & Enforcement
- The Compliance and Enforcement team ensures that aged care providers, operators, and workers
- understand and meet their obligations under the Aged Care Act and associated Rules. The team
- uses a range of compliance and enforcement actions to address actual or potential
- non-compliance and reduce risks to older people. It engages directly with providers under active or
- heightened supervision, promoting education and cooperation to build sector capability. Where
- serious or systemic non-compliance occurs, or agreed actions are not followed, enforcement
- measures are applied to ensure accountability and deter future breaches. The National Case
- Coordination unit supports this work by managing high-risk providers and coordinating responses
- to complex regulatory matters.
- Risk Intake & Inspectorate
- The Risk Intake and Inspectorate Group plays a key role in identifying, assessing, and responding
- to provider and worker risks within the aged care sector. It monitors and anticipates
- non-compliance by providers, coordinating strategic regulatory responses to minimise consumer
- risk. The group ensures timely and proportionate management of risk through the Commission’s
- regulatory activities and also supports the Regulatory Operations Division by leading strategic
- planning, business planning, and performance and corporate reporting functions.
- Registrar
- The Registrar Group plays a critical role in upholding the integrity and quality of aged care
- services in Australia. They are responsible for assessing suitability and registering aged care
- providers, conducting audits against the Aged Care Quality Standards and maintaining the
- national Provider Register. The registrar group plays a strategic role in supporting operational
- processes through policy development, quality assurance, and workforce planning. These
- enabling functions ensure all teams are prepared for regulatory changes, including contributing to
- business system development, and driving continuous improvement through policy review and
- process refinement.
- Audit
- The Audit function is responsible for auditing aged providers to assess whether they can conform
- with the Aged Care Quality Standards and deliver safe and high-quality care. Audits help us make
- decisions about registration, renewal of registration or variation of registration for aged care
- providers who want to deliver Commonwealth funded aged care services.
- The audit operations team schedules audits and provides administrative support to the team to
- enable those audits. The Audit team gathers information about an aged care providers
- governance arrangements, systems, and processes. To test whether these have been embedded
- and consistently applied, the audit team attends the providers care delivery locations, such as
- residential care homes, to understand the experience of older people receiving aged care
- services.
- Audit also engages extensively with stakeholders and collaborates internally across the
- Commission and the Regulatory Operations Division to ensure any identified risk is appropriately
- escalated and managed.
- Complaints Commissioner Division
- Intake, Complaints and Resolution Group
- The Intake and Complaints Resolution Group (ICRG) works with people receiving aged care
- services, their supporters and service providers to resolve concerns and make positive
- improvements for people receiving aged care. The Complaints section is part of ICRG which
- supports managing risk, complaint resolution, sharing intelligence and where required, an
- integrated regulatory response.
- Assessment and Early Remediation
- Assessment and Early Remediation (AER) Group is responsible for reportable incidents that must
- be reported under the Serious Incident Response Scheme, notifications concerning the provider
- governance changes, code of conduct and prudential reporting and overcharging concerns.
- Chief Clinical Advisory Division
- Chief Clinical Advisor Branch
- The Chief Clinical Advisory Division of the Commission protects and enhances the safety, health
- and well-being and quality of life of people receiving aged care by driving a higher standard of
- clinical rigour across the aged care sector. The Clinical Unit forms part of the Chief Clinical
- Advisory Division and provides clinical advice and support to Aged Care Quality and Safety
- Commission staff to assist them in understanding and interpreting clinical information, identifying,
- and responding to clinical risk and making regulatory decisions.
- Behaviour Support and Restrictive Practices Unit
- The Behaviour Support and Restrictive Practices Unit (RPU) aims to prevent and minimize
- inappropriate use of restrictive practices in aged care by enhancing person-centered behaviour
- support and promoting quality of life for every consumer, through supporting provider
- understanding of behaviour support, restrictive practices, their legislative responsibilities and
- supporting the Commission’s regulatory functions.
Eligibility / Notes
- To be eligible for employment with the Commission applicants must be an Australian citizen at the
- time an offer of employment is made. An applicant’s suitability for employment with the
- Commission will also be assessed through a variety of pre-employment check processes, such
- as:
- Satisfactory completion of a criminal history check,
- Completion of a medical declaration and pre-employment medical (where required).
- Providing evidence of qualifications (where required).
- Obtaining and maintaining a minimum of a baseline security clearance (where required).
How to Apply
Position Contact Recruitment Team, 02 9633 3262
Agency Recruitment Site https://agedcarequalitycareers.nga.net.au/?jati=61BF92D9-1797-E68A-5634-ED06
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
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