Services Australia has released a set of new videos to assist customers with the enhanced Income Management system and the new SmartCard. The agency is calling on customers who have watched any of these videos to participate in a short, straightforward survey. The main purpose of this feedback is to determine if the educational videos are helpful and easy for customers to understand, specifically regarding setting up and using their enhanced Income Management account and their SmartCard online. This initiative, published on 1 October 2025, is part of Services Australia’s ongoing commitment to improving the usability of their digital services.
Detailed list of key announcement details
- The government institution responsible for this announcement and the survey is Services Australia.
- The main topic of the videos and the corresponding survey is the ‘enhanced Income Management’ program and the associated ‘SmartCard’.
- The survey is designed to collect customer feedback on the usefulness and clarity of the videos they have watched.
- The videos are intended to provide guidance on how to set up and utilise both the enhanced Income Management account and the SmartCard through the online portal.
- Customers are not required to watch all available videos to participate; they only need to offer feedback on the ones they have viewed.
- The videos and the survey can be accessed directly via the ‘Managing your enhanced Income Management account and SmartCard online’ portal.
- The announcement was published and last updated on 1 October 2025.
- The internal Services Australia quality control reference for this information is QC 83187.
- Specific monetary amounts, age restrictions, or names of individuals and external companies involved are not detailed in this particular announcement.
Full explanation of the government announcement
The Australian Government, through Services Australia, is continually striving to ensure its services are user-friendly and accessible for all citizens. To that end, a suite of instructional videos has been produced focusing on the operation of the enhanced Income Management system and the modern SmartCard. These tools are crucial for many Australians, and the ability to manage them online efficiently is key to financial autonomy and certainty.
These new videos are a valuable resource, designed to demystify the online processes involved in managing your account, such as setting up your initial access or performing day-to-day transactions with the SmartCard. Services Australia encourages all customers who are subject to or are voluntarily engaging with the enhanced Income Management system to take a few minutes to watch the videos that apply to them. Your input is vital in helping us refine our communication methods, ensuring the material is both helpful and straightforward. By providing honest feedback, you contribute directly to making the enhanced Income Management and SmartCard processes easier for everyone. You can find more information about the services offered by the agency and other relevant news at Medigo SA’s Services Australia category.
Services Australia is particularly interested in knowing if the instructional content is clear and easy to follow. You don’t need to be an expert on the subject; your experience as a user is what matters most. Whether you watched one video or several, your perspective is genuinely valued. To access the videos and submit your feedback, please visit the official page: Services Australia Enhanced Income Management Videos Survey.
How to take the survey
The process for providing your feedback on the enhanced Income Management and SmartCard videos is quite simple. Follow the steps below to ensure your views are heard:
- Navigate to the official Services Australia page detailing the video release and survey.
- Locate and click the link titled ‘Managing your enhanced Income Management account and SmartCard online’. This link will take you to the page hosting both the videos and the survey.
- Watch the videos that are relevant to your situation, particularly those on setting up and using your account and SmartCard online.
- Once you have watched a video, proceed to the short survey available on the same page.
- Answer the survey questions honestly, focusing on whether you found the video(s) you watched to be helpful and easy to understand.
- Submit your responses. You do not need to have watched every video to participate.
Community Q&A
- What is the main purpose of this survey?
The main purpose is to get customer feedback on whether the new enhanced Income Management and SmartCard videos are helpful and easy to understand. - Who should take part in this survey?
Any customer of Services Australia who has watched one or more of the new videos about enhanced Income Management and the SmartCard is encouraged to participate. - Do I need to watch all of the videos before I can do the survey?
No, you do not need to watch all the videos; you only need to provide feedback on the ones you have actually viewed. - What topics do the videos cover?
The videos cover information about enhanced Income Management and specifically how to set up and use your account and SmartCard online. - Where can I find the videos and the survey?
You can find both the videos and the short survey on the Services Australia page titled ‘Managing your enhanced Income Management account and SmartCard online’. - Is the survey anonymous?
The announcement does not explicitly state the survey is anonymous, but feedback is typically used for general service improvement, not individual tracking. - How long will the survey take to complete?
The announcement describes it as a ‘short survey’, suggesting it will not take a significant amount of time to complete. - When was this announcement published?
The announcement was published and last updated on 1 October 2025. - Why is Services Australia asking for this feedback now?
Services Australia is seeking feedback to ensure its educational materials are effective in helping customers manage their enhanced Income Management accounts and SmartCards online. - What is the enhanced Income Management system?
Enhanced Income Management is a government service designed to help manage a portion of certain income support payments to be spent on priority goods and services, often using the SmartCard. - What is the SmartCard?
The SmartCard is a digital card used to access and spend the managed funds portion of the enhanced Income Management payment. - What if I found the videos confusing or unhelpful?
It is important to provide honest feedback if you found the videos confusing, as this information is vital for Services Australia to improve the clarity of their materials. - Can I subscribe to get news updates from Services Australia?
Yes, the announcement notes that you can subscribe to their News service for regular highlights. - Is there a specific deadline for completing the survey?
A specific deadline is not mentioned in the announcement, but it is best to provide feedback while the content is fresh in your mind. - What is the Services Australia reference code for this information?
The quality control reference code for this information is QC 83187. - What language are the videos and survey in?
The announcement is in English, suggesting the primary language is English, though Services Australia does offer language services. - Where does the money for the enhanced Income Management come from?
The funds are a portion of certain government income support payments received by the individual.
