The role involves handling FOI and privacy complaints within OAIC, registering and triaging matters, managing correspondence and information requests, supporting investigations, and providing frontline advisory support across the Information Rights Division. You will engage with complainants, respondents and third parties, perform preliminary inquiries, contribute to process improvements, and assist teams with administrative tasks and briefings on a day-to-day basis.
Role Specifications
| Job Title | Complaint Support Officers (multiple roles) |
|---|---|
| Vacancy Number | VN-0768534 |
| Position Number | OAIC-2026-002 |
| Classification | APS Level 3; APS Level 4 |
| Salary (Annual) | AU$70,889 – AU$86,619 |
| Job Type | Full-Time; Part-Time, Ongoing; Non-Ongoing |
| Primary Locations | Sydney NSW, Canberra ACT, Melbourne VIC, Brisbane QLD, Adelaide SA, Perth WA, Hobart TAS, Darwin NT |
| Future Merit Locations | Various locations – ACT; Various locations – NSW; Various locations – VIC; Various locations – WA; Various locations – QLD; Various locations – TAS; Various locations – NT; Various locations – SA |
| Office Arrangement | Hybrid |
| Office Arrangement Details | The OAIC operates a hybrid work model with a combination of remote working and office attendance. |
| Closing Date | Thursday 16 April 2026 |
| Agency Website | https://www.oaic.gov.au/about-us/ |
About the Opportunity
The Information Rights Division is a dynamic team that oversees FOI and privacy complainant management from intake to resolution. It also handles OAIC interactions with the public. We’re looking for proactive people who can juggle multiple tasks, work with care, and help deliver timely outcomes for Australians. You’ll join a workplace that values collaboration, continuous improvement and a practical approach to complex information rights issues.
As a Complaint Support Officer, you’ll contribute to shaping efficient processes, support frontline inquiries, and provide essential administrative and legal assistance across the division. If you’re organised, curious and enjoy solving problems while working in a supportive environment, this could be the role for you. We welcome applicants who bring a customer‑focused mindset and a willingness to grow within the public sector.
Duties (What You Will Do)
| Key Responsibilities | Specific Tasks |
|---|---|
| Register and triage FOI and privacy matters | Log cases, prioritise by urgency, route to appropriate branches |
| Manage group mailboxes | Respond to incoming correspondence; track follow-ups |
| Prepare and send information requests | Draft requests for information; coordinate responses |
| Document retrieval and searches | Conduct searches; manage document retrieval for FOI requests |
| Preliminary inquiries in privacy investigations | Communicate with complainants and respondents; conduct initial inquiries |
| Stakeholder engagement | Engage complainants, respondents and third parties; manage inquiries |
| Continuous improvement | Help develop systems and processes to run investigations efficiently |
| Administrative and legal support | Schedule meetings, organise logistics, coordinate briefings; provide support to General Manager and Executive General Manager |
| Enquiries line operations | Answer calls; respond to written enquiries |
| Other tasks | Undertake additional duties as directed |
| APS4 additional responsibilities | Assist with investigation plans, case plans, statutory notices, decisions; escalate issues; analyse and draw conclusions; support learning and teamwork; provide written and oral FOI guidance |
About You (Eligibility)
- Australian citizenship is required under section 22 of the Public Service Act 1999.
- Eligibility to obtain and maintain Australian Government security clearance (Baseline) for the duration of employment.
- Willingness to work in a hybrid environment and adapt to changing priorities.
- Strong organisational and communication skills; ability to handle sensitive information with discretion.
- Experience with managing inquiries, document handling and administrative support is advantageous.
- Capacity to contribute to team goals and to identify learning opportunities.
Important Information for Applicants
Keyword focus: jobs in australia for foreigners. The OAIC vacancy requires Australian citizenship and security clearance, which means it is not suitable for non-citizens seeking work authorisation in Australia. If you are an Australian citizen or have the appropriate right to work in Australia and can obtain the necessary clearance, you should consider applying. If you are unsure about your eligibility, please contact the Recruitment Contact listed in the notice for guidance.
Direct Answer
Citizenship requirement: Applicants must be Australian citizens. Security clearance at Baseline level is a condition of employment for the duration of the role. If you do not hold Australian citizenship, you are unlikely to be eligible for these positions.
Additional Information
Diversity & Inclusion
The OAIC is committed to workplace diversity and inclusive practices across all locations and roles.
RecruitAbility
OAIC supports applicants with disabilities and will provide reasonable adjustments during the recruitment process on request.
Future Merit Pools
Suitable applicants may be offered similar employment opportunities across OAIC or other APS agencies.
How to Apply
| Contact Officer | Ms Leigh McCarthy, 02 9942 4260 |
|---|---|
| Candidate Kit Link | Join our team | OAIC |
| Application Portal | Apply via OAIC recruitment site |