Jobs
TechOne Specialist – Aged Care Quality and Safety Commission
📌 Vacancy Fact Sheet
- Reference Number: VN-0770957
- Agency: Aged Care Quality and Safety Commission
- Job Title: TechOne Specialist
- Position Number: 20046469
- Classification: APS Level 6
- Closing Date: Monday 27 July 2026
- Job Type: Full-Time, Ongoing;Non-Ongoing
- Location: Brisbane QLD, Sydney NSW, Canberra ACT, Hobart
- Future Merit Locations: Various locations – ACT, Various locations – NSW,
- Salary: $99,784 – $112,571
- Office Arrangement: Flexible (Flexible working arrangements such as part time)
About Aged Care Quality and Safety Commission
The Application Support team is responsible for providing 2nd level support for a number of the
Commission’s applications including the Commission’s finance system Technology1. The
Application Support Team sits within the Enterprise Service Management section of the Digital
Group.
Duties
- System Performance & Support
- Support daily operations by monitoring and maintaining the performance of Technology1
- solution modules.
- Identify and implement improvements to system functionality, ensuring high-quality service
- delivery.
- Manage the lifecycle of system changes, ensuring enhancements meet stakeholder
- expectations.
- Adhere to ICT delivery and support methodologies, contributing to process optimisation
- initiatives.
- Business Analysis & Solution Design
- Create and maintain solution documentation, ensuring clarity and alignment with business
- objectives.
- Conduct testing activities, including test planning, execution, and defect management, to
- validate system functionality.
- Stakeholder Engagement & Collaboration
- Work with stakeholders to define tasks, resolve issues, and ensure effective project
- implementation.
- Translate complex technical information into accessible language for non-technical
- audiences.
- Participate in peer reviews and provide feedback on research, process models, and system
- documentation.
- Assist in negotiating and managing expectations with internal and external stakeholders.
- Governance, Compliance & Reporting
- Ensure compliance with ICT governance frameworks, policies, and security protocols.
- Conduct quality management tasks, including reviewing specifications, designs, and testing
- documentation.
- Maintain accurate system records and documentation to support audit and compliance
- requirements.
- Identify, assess, and mitigate risks associated with system changes and business
- processes.
- Leadership & Continuous Improvement
- Lead and support a small team, managing performance, workload, and professional
- development.
- Promote innovation and continuous improvement in system analysis and ICT processes.
- Provide coaching and mentoring to build team capability and engagement.
- Foster an agile and adaptable work environment, supporting change initiatives.
Eligibility / Notes
- To be successful in this role you will need to demonstrate the following:
- Systems Analysis & Problem-Solving
- Strong ability to assess business requirements and translate them into ICT system
- specifications.
- Experience in troubleshooting system issues and implementing data-driven solutions.
- Knowledge of software design, systems design, and feasibility assessment methodologies.
- Leadership & Stakeholder Engagement
- Ability to lead and mentor a team, managing competing priorities and fostering collaboration.
- Strong stakeholder engagement skills, with the ability to negotiate solutions and resolve
- issues.
- Experience in articulating technical concepts clearly to non-technical audiences.
- Governance, Compliance & Strategic Thinking
- Understanding of ICT governance frameworks, compliance requirements, and risk
- management.
- Ability to ensure system changes align with business strategy and digital transformation
- goals.
- Experience in preparing technical reports and recommendations to support decision-making.
- Agility & Innovation
- Ability to support and encourage innovation in business processes and system
- improvements.
- Experience in implementing emerging trends and adapting to evolving ICT environments.
- Strong capability in managing change initiatives, ensuring smooth adoption of new
- technologies.
How to Apply
Position Contact Gill Scott, 07 3740 0635
Agency Recruitment Site https://agedcarequalitycareers.nga.net.au/?jati=5C47CD14-63BB-C07E-612C-ED1
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
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