ServiceNow Administrator/Developer – Department of Finance
📌 Vacancy Fact Sheet
- Reference Number: VN-0771001
- Agency: Department of Finance
- Job Title: ServiceNow Administrator/Developer
- Position Number: 2026/110
- Classification: APS Level 6
- Closing Date: Friday 07 August 2026
- Job Type: Full-Time, Ongoing
- Location: Canberra ACT
- Future Merit Locations: Various locations – ACT, Various locations – NSW,
- Salary: $101,355 – $123,702
- Office Arrangement: Hybrid (Finance supports flexible workplace arrangements as)
About Department of Finance
As a central agency of the Australian Government, the Department of Finance (Finance) plays an important role in assisting
government across a wide range of policy areas to ensure its outcomes are met. Finance supports the government’s ongoing
priorities through the Budget process and fosters leading practice through the public sector resource management, governance and
accountability frameworks. Finance plays a leading role in advising the government on many of its strategic priorities. We do this
through our professional and considered approach to providing advice, developing policy, delivering services and engaging with our
clients and stakeholders. Finance’s key areas of focus are: – Budget – Business Enabling Services – Commercial – Governance and
Resource Management
Duties
- The ideal candidate will:
- Key Duties:
- Support the SDO’s ServiceNow administration/development activities, applying best-practice
- approaches and ensuring seamless integration with other SDO systems and processes.
- Provide expert guidance on ServiceNow capabilities to ensure alignment with SDO business
- objectives,
- service delivery requirements, and platform strategy.
- Configure and enhance catalogue items, record producers, portals, and workflows using Flow
- Designer/Workflow to streamline processes, reduce manual effort, and shorten cycle times.
- Identify, assess, and translate improvement opportunities from internal and external clients into
- secure, scalable, and supportable platform solutions.
- Develop and maintain integrations with external and internal systems using REST/SOAP APIs,
- IntegrationHub, and other ServiceNow technologies, ensuring reliable data exchange and system
- interoperability.
- Plan and execute family releases, patches, and instance clones (including impact analysis, test
- planning, defect tracking, and documentation) to minimise business disruption and maintain
- accurate
- release notes.
- Apply and uphold platform governance, including design standards, naming conventions, and
- data
- models, supporting compliance, control frameworks, and audit readiness.
- Maintain comprehensive platform documentation, architectural standards, and operational
- procedures to support platform integrity and knowledge continuity.
- Contribute to planning activities (backlog refinement, sprint preparation, delivery cadence) and
- actively participate in retrospectives, championing continuous improvement and reduction of
- technical debt.
- Key Capabilities:
- Demonstrated experience in ServiceNow configuration, development, and administration.
- Strong knowledge of ServiceNow platform functionality, modules, and best-practice
- implementation
- patterns.
- Proven analytical, troubleshooting, and problem-solving skills, with the ability to resolve complex
- technical issues.
- Excellent communication skills, with the ability to translate technical concepts for diverse
- stakeholders
- and adapt communication style to context.
- Exceptional organisational and time-management skills, with the ability to meet tight deadlines
- while
- maintaining quality in a fast-paced, multi-client shared-services environment.
- Ability to manage multiple tasks, collaborate effectively within a team, and respond to evolving
- client
- and project needs.
- Commitment to knowledge sharing, contributing to capability uplift across the team.
Eligibility / Notes
- A mandatory qualification is an essential component for the role. i.e. CPA or CA qualifications for
- an
- Accounting role.
- ServiceNow Platform System Administrator Certified
- Experience working in an ICT service delivery team, with certifications covering Information
- Technology Service Management (ITSM), Information Technology Infrastructure Library (ITIL),
- Customer Service Management (CSM)
How to Apply
Position Contact Graham Ball, 02 6240 0374
Agency Recruitment Site https://financejobs.nga.net.au/cp/index.cfm?event=jobs.jati&returnToEvent=jobs.ho
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
Vacancy