Customer Service Centre Consultant Temporary – Defence Housing Australia
📌 Vacancy Fact Sheet
- Reference Number: VN-0770707
- Agency: Defence Housing Australia
- Job Title: Customer Service Centre Consultant Temporary
- Position Number: 493936
- Classification: APS Level 3
- Closing Date: Wednesday 30 June 2027
- Job Type: Full-Time;Part-Time, Non-Ongoing
- Location: Adelaide SA, Kirwan QLD, Carrington NSW
- Future Merit Locations: Adelaide, Kirwan, Carrington
- Salary: Future Merit
- Office Arrangement: On Site;Flexible;Hybrid (Flexible working arrangements may be negotiated in)
About Defence Housing Australia
As a Customer Service Centre Consultant at Defence Housing Australia (DHA), you will be
responsible for the administration of complex entitlements for Defence members, coordination of
tenancy services and management of lessor enquiries within articulated key performance
expectations. In the course of your duties, you will communicate with a range of internal and
external stakeholders to provide comprehensive advice, support and resolution of issues. These
positions play a critical role in DHA supporting Defence and their members and are an integral part
of our operations.
**Please note, these roles are to be filled as non-ongoing only in a full time/part time
capacity for varying contract lengths up to a maximum of 18 months.
Alternatively, these roles may be offered as non-ongoing casual employment with 25%
loading in lieu of paid leave. These positions involve shift work on a rotational roster, as
DHA’s Customer Service Centre operates 24/7.
Skills you need to succeed in the role:
Experience providing exceptional customer service and delivering results
Outstanding communication skills, with the ability to provide information and advice to a
range of stakeholders in a timely manner
Proven track record planning own work goals and priorities that align with team outcomes to
achieve key performance indicators (KPIs) targets
Demonstrated organisational skills, sound judgment and attention to detail
Have abilities to adapt to change in the workplace and work collaboratively as a team
member.
For further information for this opportunity please view the . position description
Duties
- About the role
- As a Customer Service Centre Consultant at Defence Housing Australia (DHA), you will be
- responsible for the administration of complex entitlements for Defence members, coordination of
- tenancy services and management of lessor enquiries within articulated key performance
- expectations. In the course of your duties, you will communicate with a range of internal and
- external stakeholders to provide comprehensive advice, support and resolution of issues. These
- positions play a critical role in DHA supporting Defence and their members and are an integral part
- of our operations.
- *Please note, these roles are to be filled as non-ongoing only in a full time/part time
- capacity for varying contract lengths up to a maximum of 18 months.
- Alternatively, these roles may be offered as non-ongoing casual employment with 25%
- loading in lieu of paid leave. These positions involve shift work on a rotational roster, as
- DHA’s Customer Service Centre operates 24/7.
- Skills you need to succeed in the role:
- Experience providing exceptional customer service and delivering results
- Outstanding communication skills, with the ability to provide information and advice to a
- range of stakeholders in a timely manner
- Proven track record planning own work goals and priorities that align with team outcomes to
- achieve key performance indicators (KPIs) targets
- Demonstrated organisational skills, sound judgment and attention to detail
- Have abilities to adapt to change in the workplace and work collaboratively as a team
- member.
- For further information for this opportunity please view the . position description
Eligibility / Notes
- Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen, meeting the
- required medical standards, and obtaining and maintaining a security clearance at the required level.
How to Apply
Position Contact Human Resources, 02 6270 6060 option 4
Agency Recruitment Site https://careers.dha.gov.au/
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
Vacancy