CRM Specialist – Dynamics 365 – Bureau of Meteorology
📌 Vacancy Fact Sheet
- Reference Number: VN-0769938
- Agency: Bureau of Meteorology
- Job Title: CRM Specialist – Dynamics 365
- Position Number: 60019473
- Classification: APS Level 6
- Closing Date: Friday 12 June 2026
- Job Type: Full-Time;Part-Time, Ongoing
- Location: Hobart TAS, Melbourne VIC, Canberra ACT, Adelaide
- Future Merit Locations: Various locations – ACT, Various locations – NSW,
- Salary: $99,734 – $111,701
- Office Arrangement: Flexible (Flexible working arrangements, including work from)
About Bureau of Meteorology
The Bureau of Meteorology is one of the few organisations that touches the lives of all Australians and all Australia, every day. The
Bureau works across Australia and remote islands, providing services from the Antarctic to beyond the equator, and from the Indian
Ocean to the Pacific. We are Australia’s national weather, climate and water agency, in the Agriculture, Water and Environment
portfolio of the Australian Government, operating under the authority of the Meteorology Act 1955 and the Water Act 2007. We
provide data, information, knowledge, insight and wisdom to help Australians prepare and respond to the realities of their natural
environment, including droughts, floods, fires, storms, tsunami and tropical cyclones. Our products and services include
observations, forecasts, analysis and advice covering Australia’s atmosphere, water, oceans and space environments. We
undertake focused scientific research in support of our operations and services. Through regular forecasts, warnings, monitoring
and advice, we provide one of Australia’s most fundamental and widely used public services. We have strong relationships with our
customers, partners and stakeholders in Australia, including the Australian Community and the emergency services sectors,
all-levels of Government, and focus sectors including aviation, agriculture, energy and resources, national security and water.
Duties
- The responsibilities of the role include but are not limited to:
- Providing specialist advice and technical support for one or more of:
- Dynamics 365 CRM
- Microsoft 365 platform, including SharePoint, Teams, Exchange Online, and Lists
- Power Platform environment, including supporting solutions using Power Apps and Power
- Automate
- Microsoft Copilot
- Triaging and resolving incidents and requests made by Bureau users, logging and resolving
- change requests, and assisting with problem investigation, across the above toolset.
- Advising on, and developing, solutions using the Power Platform to support the Bureau’s
- needs, including automation of manual processes, integrations with other non-Microsoft 365
- systems, and creation of dashboards and reporting to effectively support the Bureau’s
- activities.
- Development, testing, and implementation of CRM solutions including maintenance and
- enhancement activities and liaising with business owners to ensure requirements are met.
- Configuring and maintaining secure, user-friendly Power Portals and Power Pages
- integrated with Dynamics 365 to support customer interactions.
- Complying with all Bureau work, health and safety policies and procedures, and taking
- reasonable care for your own health and safety and that of employees, contractors and
- visitors who may be affected by your conduct.
Eligibility / Notes
- A degree or diploma from an Australian educational institution, or a comparable overseas
- qualification, which is appropriate to the duties; OR other comparable qualifications, which are
- appropriate to the duties.
How to Apply
Position Contact Alister Air, 03 9669 4768
Agency Recruitment Site https://bomcareers.nga.net.au/
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
Climate Change, Energy, the
Environment and Water
Vacancy