GEMS User Support Officer – Department of Defence
📌 Vacancy Fact Sheet
- Reference Number: VN-0769923
- Agency: Department of Defence
- Job Title: GEMS User Support Officer
- Position Number: SEG/02656/26
- Classification: APS Level 5
- Closing Date: Thursday 11 June 2026
- Job Type: Full-Time, Ongoing
- Location: Various locations – VIC VIC, Various locations – NSW
- Future Merit Locations: Various locations – NT, Various locations – TAS,
- Salary: $89,841 – $96,829
- Office Arrangement: Flexible (Defence is committed to supporting workplace)
About Department of Defence
The Directorate of Estate Data Systems Support (DEDSS) sustains the estate data systems
landscape, including the Garrison and Estate Management System (GEMS), within in the greater
Defence ICT landscape, ensuring it continues to deliver to Defence capability needs.
Our Ideal Candidate
We are seeking a motivated and high performing GEMS User Support Officer who exemplifies
professionalism through external ideas, diverse experience and perspectives and enjoys working
on a broad range of tasks.
Our ideal candidate will be effectively able to:
Under limited supervision, the successful candidate should be able to demonstrate the ability
to:
Monitor and respond to user support request emails from the Group Mailbox.
Raise support incidents on behalf of users when required. In addition, the successful
candidate should demonstrate the ability to monitor and manage an incident
management queue providing support to business system users.
Review, raise and update new incidents on the Defence Services Management System
(DSMS).
Complete complex investigation of incidents.
Follow up and closure of resolved tickets.
Build and sustain relationships and liaise with Defence Contractors, system users,
business stakeholder’s team members.
Ability to summarise and report on system support activities.
Back up monitoring of other system support group mailboxes as required.
Duties
- The Role
- The Directorate of Estate Data Systems Support requires a suitably qualified and experienced
- individual to work in the User Support Team. The User Support Team conducts Garrison and
- Estate Management System (GEMS) solution health check activities, including interface errors
- management and periodic scheduled jobs; provides GEMS access, support and guidance in the
- use of GEMS to end users (APS and Contractors); and analyses usage and solution incident
- trends.
- The GEMS solution is managed by Base Services Transformation Estate Data Systems
- (BSTEDS) Branch.
Eligibility / Notes
- Security Clearance:
- Applicants must be able to obtain and maintain a security clearance at Baseline Vetting level.
How to Apply
Position Contact Suzie Meakins, 02 4078 0164
Agency Recruitment Site https://defencecareers.nga.net.au/?jati=AF5616A0-3993-8B98-F558-ECF2EBB63C
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware:
that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette
applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
Defence Vacancy