The ICT Service Manager role is a hands-on leadership position within Defence’s Cyber Operations Division. On a day-to-day basis you’ll deliver complex ICT operations and service management, provide expert technical and policy guidance, and lead a small team to strengthen Defence’s cyber resilience across multiple locations.
Role Specifications
| Job Title | ICT Service Manager |
|---|---|
| Vacancy Number | VN-0768156 |
| Position Number | JCG/00888/26 |
| Classification | APS Level 6 |
| Salary (annual) | $99,733 – $112,431 |
| Job Type | Full-Time, Ongoing |
| Primary Locations | Various locations – TAS, VIC, ACT, NSW, QLD, NT, WA, SA |
| Future Merit Locations | Various locations – TAS, VIC, NSW, ACT, QLD, NT, WA, SA |
| Office Arrangement | Flexible |
| Office Arrangement Details | Defence is committed to supporting workplace flexibility. Please contact the contact officer for further details. |
| Closing Date | Sunday 12 April 2026 |
| Agency Website | https://defencecareers.nga.net.au/?jati=94F60DC7-7CA5-D536-437C-ECC24561578A |
About the Opportunity
Defence’s Cyber Operations Division protects Defence networks and systems, ensuring secure and resilient capabilities across mission-critical environments. You’ll contribute to Defence’s mission assurance, applying sound judgement and technical expertise to manage risks and uplift cyber capabilities. The role emphasises stakeholder engagement, policy interpretation, and a proactive approach to capability development within a fast-paced, security-conscious setting.
Our ideal candidate combines pragmatic ICT operations experience with strong leadership and collaborative skills. You’ll work with diverse teams across branches to deliver reliable services, mentor colleagues, and drive continuous improvement in Defence’s cyber posture. If you’re organised, mission-focused and ready to contribute to national security, this role offers a challenging and rewarding path.
Duties (What You Will Do)
| The Role | Lead complex ICT operations and service management within Defence policy and security frameworks. Apply judgement, technical expertise and risk understanding to ensure services are stable and compliant. |
| Advisory Support | Provide detailed technical, operational and policy advice to support strategic cyber planning, capability uplift, threat response and continuous improvement of Defence’s cyber posture. |
| Leadership | Lead and develop team capability, manage priorities and workflows, coach staff, and oversee people, performance and financial responsibilities to strengthen operational effectiveness. |
| Stakeholder Engagement | Engage with a diverse range of stakeholders to understand operational needs and address complex cyber issues, contributing to readiness and professional development. |
| Team and Capability Uplift | Contribute to capability uplift through mentoring, feedback and supporting ongoing professional development. |
About You (Eligibility)
- Experience delivering ICT operations and service management within government or large enterprise environments.
- Strong understanding of ITIL or similar service governance frameworks; ability to interpret policy and apply governance practices.
- Proven stakeholder engagement, analytical, and communication skills; ability to influence and coordinate across teams.
- Ability to coach, mentor and lead small teams; comfortable working in a high-tempo, security-focused setting.
- Security clearance capability to obtain and maintain Negative Vetting Level 1.
- Technical familiarity with network and ICT services; experience with risk assessment and incident coordination is desirable.
Important Information for Applicants
The role requires the ability to obtain and maintain Negative Vetting Level 1 security clearance. Diversity and inclusion are priorities in Defence recruitment. RecruitAbility is available; you can choose to participate and indicate a disability if you meet the minimum requirements. For more information visit the APS RecruitAbility page.
Direct Answer
Citizenship or visa requirements are not stated explicitly in the vacancy details. The posting notes that a Negative Vetting Level 1 clearance is required, which typically involves Australian citizenship or eligible security access. If you’re unsure about eligibility, please contact the Advertising Agency or the Contact Officer listed below for clarification.
Additional Information
Diversity & Inclusion: Defence values a diverse workforce and inclusive culture.
RecruitAbility: The vacancy supports applicants who declare a disability and meet minimum requirements; see APS RecruitAbility for details.
Future Merit Pools: A merit pool may be created and used to fill future vacancies for up to 18 months from advertisement date.
How to Apply
| Contact Officer | Office HCO, [email protected] |
|---|---|
| Candidate Kit | https://defencecareers.nga.net.au/?jati=94F60DC7-7CA5-D536-437C-EC |
| Application Portal | https://defencecareers.nga.net.au/?jati=94F60DC7-7CA5-D536-437C-EC |